Surveillance Supervisor

Mark Twain Casino•La Grange, MO

8d•Onsite

About The Position

To assist the Surveillance Manager in every regard at all times; to supervise senior operators, technicians and operators on their respective shifts as instructed by the Manager in compliance with all-departmental, company and State Regulations. To conduct continuous surveillance of all areas of the casino via floor surveillance and the CCTV system as directed by the Manager per Commission, departmental and company regulations; to take authority over emergency situations until such time that the Manager may arrive to provide further instructions and to give guidance and training to the Operators of all shifts.

Requirements

Minimum of two years of Surveillance experience.
Ability to discern and safeguard sensitive matters.
Aptitude to lead and mentor the Surveillance Team.
Excellent verbal and written communication skills.
Must be of legal age to work in the casino industry.
Ability to obtain a work permit or license issued by the Missouri Gaming Commission.
Ability to take authority over any situation when the Manager is absent, demonstrated to the satisfaction of the Surveillance Manager, via written and oral evaluation.
Must be able to effectively communicate in English.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Microsoft Office experience and basic computer skills.
Planning, remembering details, using arithmetic, reading, directing others, making decisions, discriminating colors, working rapidly, working at various tempos, concentrating amid distractions, remembering names & faces, examining & observing details.

Responsibilities

Supervises all personnel assigned to surveillance operations on a shift basis.
Safeguards assets of the company.
Operates electronic surveillance equipment.
Conducts surveillance of areas, customers and employees to ensure the protection of the assets of the casino.
Conducts investigations as directed by the Surveillance Manager.
Ensures all new and current surveillance personnel are properly trained in all aspects of their duties.
Give guidance to Surveillance Operators, and Surveillance Technician/Operators as directed by the Manager.
Make recommendations to Surveillance Management, based on observations made during Surveillance activity, concerning changes in the policies and procedures of other departments with the protection of company assets in mind.
Supports other Managers, Directors and Executives with assistance and information relating to the protection of assets in their respective departments, as well as Operators in the performance of their duties.
Understand and cooperate fully with all Departmental and Company policies, including the “open door” policy.
Continuously monitor CCTV, closely scrutinizing all activities within Camera range to ensure the protection of company assets.
Maintain a professional relationship with the Commission or its Agents.
Maintain the ability to detect any schemes or cheating aimed at the company or its guests.
Report all significant indications of criminal activity to the Commission and applicable members of management in a timely manner.
Ensure that the integrity and confidentiality necessary in the department is maintained per company and departmental policies and procedures.
Maintain a non-arbitrary work environment for all surveillance personnel.
Knowledge of and the ability to demonstrate competency of MO CSRs and the property’s Internal Controls (ICS).
Provide a comprehensive training concerning all Internal Controls, slots, cage, count areas, as well as table games when applicable.
Maintain an environment, which emphasizes cooperation, communication and teamwork with all departments, which depend on the support of the Surveillance Department.
Recognize and recommend for promotion only those surveillance employees who have demonstrated that their attitudes and abilities are commensurate with added responsibility and growth within the company.

Benefits

Free Food
Employee Discounts
Team Celebrations
Awards
Paid Time Off (PTO) earned each pay period for Full-Time Team Members.
Paid Holidays for Full-Time Team Members
Medical, Dental, Vision, and Virtual Doctor Visits for Full-Time Team Members
401(k) with Company Match
Free Life Insurance for Full-Time Team Members
Optional Coverage: Short and Long Term Disability, Additional Life Insurance, Additional Accidental Life Insurance, Critical Illness Insurance, Additional Accident Insurance, Hospital Indemnity, Legal and Identity Protection Insurance, and Pet Insurance.
Free Employee Assistance Plan, including free legal guidance, counseling sessions, and more.