Surveillance Shift Supervisor
About The Position
Responsible for the supervision of surveillance employees on assigned shift. Ensures that reports, logs and videotapes are maintained and reports of observations and recordings of irregular activities are made to the Surveillance Director. Supervises and directs the department operation on assigned shift to ensure all activities and job duties are performed in accordance with established department policies and procedures. Has strong knowledge of all department procedures and reports to the Surveillance Director any deviations from the Internal Controls or the Indiana Gaming Laws and Rules. Establishes shift schedules to ensure staffing is maintained at the level required per IGC regulations. Advises Surveillance Director of Lead Agent’s and Agent’s performance, activities and development. Completes and conducts employee performance evaluations after review and approval from the Surveillance Director. Keeps Surveillance Director informed of all pertinent information regarding department activities and any deviations or irregularities. Provides employees with on-the-job training and conducts training classes as required. Conducts employee testing as required. Assists the Surveillance Director with the day-to-day overall operation of the department. Is capable of performing all duties of Lead Agents and Agents.
Requirements
- Broad knowledge of games and casino rules, procedures, and administration.
- Knowledge of laws and regulations affecting the casino industry.
- Knowledge of camera equipment, methods of operation, and recording.
- Knowledge of methods of cheating games and other related activities.
- Ability to identify cheating methods and other irregular activities.
- At least one year of experience in a supervisory capacity in a casino surveillance department.
Responsibilities
- Supervise surveillance employees on assigned shift.
- Ensure reports, logs, and videotapes are maintained.
- Report observations and recordings of irregular activities to the Surveillance Director.
- Supervise and direct department operations on assigned shift.
- Ensure all activities and job duties are performed in accordance with established department policies and procedures.
- Report deviations from Internal Controls or Indiana Gaming Laws and Rules to the Surveillance Director.
- Establish shift schedules to ensure adequate staffing per IGC regulations.
- Advise Surveillance Director of Lead Agent's and Agent's performance, activities, and development.
- Complete and conduct employee performance evaluations.
- Keep Surveillance Director informed of pertinent department information, deviations, or irregularities.
- Provide employees with on-the-job training and conduct training classes.
- Conduct employee testing.
- Assist the Surveillance Director with the day-to-day operation of the department.
- Perform all duties of Lead Agents and Agents.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
