Surveillance Sup

Churchill Downs Incorporated•New Kent, VA

1d•Onsite

About The Position

The Surveillance Supervisor leads the daily operations of the Surveillance department and promotes a secure environment in accordance with company policies. The incumbent may be required to work long hours, including nights, weekends, and holidays.

Requirements

High school diploma or equivalent required.
Vocational or technical certifications in related field.
Three years of experience in supervisory or leadership roles in surveillance or related field.
A combination of education and experience may be considered.
Must obtain valid Virginia Racing Commission License.
Valid Driver’s License.
Effective leadership skills in surveillance operational effectiveness.
Excellent verbal and written communication skills.
Excellent attention to detail and observational skills in analyzing video footage.
Proficiency in computer skills, including knowledge of video surveillance software, database management, and basic networking concepts.
Ability to multitask and respond to telephone and radio traffic.

Responsibilities

Supervises and directs the activities of surveillance staff during assigned shifts.
Provides guidance, support, and feedback to ensure satisfactory performance and adherence to established surveillance protocols.
Delegates duties and responsibilities to surveillance personnel based on operational needs to ensure adequate coverage of all areas.
Utilizes surveillance equipment to observe, report, and record procedural violations and activities that may be unusual, suspicious, or illegal.
Oversees the daily operation and maintenance of surveillance equipment and software systems, including CCTV cameras, digital video recorders, and monitors to maintain situational awareness.
Utilizes appropriate telephone and radio protocol to maintain communication as a central point of contact for security-related incidents and emergencies.
Coordinates the response to security incidents, alarms, and emergencies, directing surveillance operators and security personnel to take appropriate actions and follow established protocols ensuring a safe and secure atmosphere/environment for guests and Team Members.
Monitors all company assets as well as property Team Members and guests for procedural violations.
Investigates, documents, and reviews all reports of incidents involving cheating, theft, fraud, or other security breaches to the appropriate personnel.
Coordinates surveillance investigation efforts with outside law enforcement agencies to assure proper handling of civil violations of patrons or Team Members; may occasionally appear in court with company attorneys to assist in criminal justice proceedings.
Implements and monitors emergency procedures to ensure prompt and safe handling of such emergencies as fire, flood, or bomb threats.
Adheres to all gaming policies, procedures, and regulatory guidelines regarding surveillance operations to ensure confidentiality and ethical conduct.
Maintains knowledge of gaming laws, regulations, and company policies to ensure adherence to all safety protocols and procedures.
Notifies department leaders, and where appropriate applicable gaming regulatory agencies, upon detection of illegal activities.
Performs other related duties as assigned