Surveillance Operator - MGM Yonkers

MGM Resorts International•Yonkers, MD

3d•$30•Onsite

About The Position

Join our dynamic team as a Surveillance Operator, where your keen attention to detail and technical expertise will be instrumental in creating a thrilling and secure experience for our guests! In this role, you'll collaborate with partner departments to uphold our commitment to exceptional service, ensuring compliance with company policies and regulations while effectively troubleshooting any challenges that arise.

Requirements

Must be 18 years or older and able to obtain proper licensure as required by the New York State Gaming Commission
Has at least 1 year of prior relevant experience within gaming and/or surveillance
Has at least 1 year of prior relevant experience working in a similar resort setting

Nice To Haves

Is available to work nights, overnights, and weekends

Responsibilities

Operate various closed-circuit television (CCTV) technology to monitor and review casino activities, archive audio, video evidence, and monitor the system for malfunctions
Proactively monitor all casino areas and personnel to promote accountability with policies and procedures, identify suspicious activity, and deter fraud and theft
Proactively observe and review video then complete required documentation regarding specific incidents including but not limited to guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances
Maintain and improve knowledge of rules, company policies, procedures, and threats in all areas which Surveillance is responsible for monitoring through training and professional development
Cooperate with the local Gaming Authority and coordinate with and/or assist other law enforcement agencies, as necessary. Testify in court as a representative for the company, as necessary. Maintain strict confidentiality of Surveillance operations and any non-public information learned as an employee
Identify trends and abnormalities by reviewing data through various software applications and investigating anomalies
Collaborate with leadership to maximize guest experience
Perform other job-related duties as requested

Benefits

Extensive health, dental, and vision insurance
Retirement savings plan with company matching
Wellness programs to support your physical and mental well-being
Exclusive discounts on hotels, entertainment, shopping, dining, travel, electronics, and more through our corporate partners
Complimentary meals from our employee dining room
Free on-site parking
Robust development programs
Networking events
Community volunteer initiatives
Medical, dental, vision, and life insurance plans
401(k)
Time off plans