Surveillance Operator - Full Time (Harrah's Hoosier Park)

Caesars Entertainment•Anderson, IN

2d•Onsite

About The Position

Monitors and reacts to security situations, safety issues, illegal activities, internal procedural violations, and regulatory infractions. This role requires maintaining strict confidentiality regarding the surveillance system and operations. Any information that could affect the business, reputation, safety, or compliance of the property must be reported to the Surveillance Supervisor or Surveillance Shift Manager, and potentially the Director of Surveillance. The operator observes monitor screens displaying views of the Gaming facility and land-based sites, adjusting controls for optimal reception and reporting equipment malfunctions. They follow all instructions from supervisors and react accordingly to issues as they arise. The role involves close surveillance of gaming and non-gaming activities using necessary equipment to identify, record, and document illegal or unusual activities in areas such as the gaming floor, slot booths, count rooms, vault, and cage. All findings must be reported to the Surveillance Supervisor or appropriate authority, and written reports must be completed during the shift. Other duties may be assigned.

Requirements

High school diploma or general education degree (GED); or one to three months’ related experience and/or training; or equivalent combination of education and experience.
Must possess basic computer skills.
Must have an outgoing, energetic and enthusiastic attitude.
Must be comfortable initiating conversations and creating a fun environment with our guests.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to company management of the organization.
Ability to add, subtracts, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Responsible for fostering a fun environment.
Responsible for being gracious to all guests and co-workers.
Responsible for promoting a positive influence in the community and participating in company-sponsored events.
Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
Ensures that behavior and appearance comply with established standards.
Maintains a professional work environment with management and staff.
Regularly required to sit; use hands to finger, handle, or feel; and reach with hands and arms.
Frequently required to talk or hear and concentrate through background distractions.
Occasionally required to stand and walk.
Must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Must be able to stay awake and be alert for entire shift.
May be subject to second-hand smoke.
Must pass a drug test and be able to pass random drug tests while employed.
Must be able to obtain and maintain an Indiana Gaming Commission License.
Must be at least 21 years of age.
Has access to all sensitive materials pertaining to the Surveillance Department as approved by the Director.
Has access to the general areas of the facility. Does not have access to the cages, money handling areas, soft count and the vault.

Nice To Haves

College education is helpful.

Responsibilities

Monitors and reacts to security situations, safety issues, illegal activities, internal procedural violations, and regulatory infractions.
Maintains strict confidentiality at all times as related to the surveillance system and operation.
Reports any information, knowledge of, or observance of activities that may have a diverse effect on the business, reputation of, safety of, or compliance of the property to the Surveillance Supervisor or Surveillance Shift Manager on duty and/or if necessary, the Director of Surveillance.
Observes monitor screens that transmit in sequence views of the Gaming facility and land-based sites.
Adjusts monitor controls when required to improve reception and notifies Surveillance Technician of equipment malfunctions.
Follows all instructions and assignments given by Surveillance Supervisor and Surveillance Shift Manager.
Informs the Surveillance Supervisor on duty of issues as they occur and reacts accordingly.
Maintains close surveillance of all gaming and non-gaming activities utilizing the necessary equipment to identify, record and document all illegal or unusual activities occurring on the floor slot area, slot booths count rooms, vault and cage.
Report all illegal and unusual activities to the Surveillance Supervisor/or appropriate authority.
Complete all written reports required during their working shift.
Other duties may be assigned at any time.