Surveillance Operator - Full Time (Swing Shift)

Oaklawn•Hot Springs, AR

23h•Onsite

About The Position

Oaklawn is seeking a talented Surveillance Operator to join their team. This role is responsible for protecting company assets and the integrity of gaming by monitoring the casino using CCTV, digital recording devices, and direct observation. The operator ensures compliance with company policies and procedures, as well as applicable laws and regulations, while maintaining a friendly and professional image. The position involves reviewing video footage, documenting incidents, conducting surveillance, and maintaining confidentiality. The ideal candidate will be highly organized, detail-oriented, possess strong communication and problem-solving skills, and have knowledge of the gaming industry and relevant regulations.

Requirements

Must be at least 21 years of age.
High school graduate or GED required.
Guest service experience is a must.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to read and communicate verbally in English.
Written communication skills in English may also be required.
Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
Must possess a valid driver’s license and have acceptable driving history as determined by Oaklawn Jockey Club.
Must complete a pre-employment drug screen and background check.

Nice To Haves

College grad preferred.
Casino experience preferred.
Experience in military, law enforcement, surveillance, loss prevention or security is preferred.

Responsibilities

Protect the assets of the company and the integrity of gaming through monitoring of the casino using Closed Circuit Television (CCTV), digital recording devices and direct observation.
Ensure compliance with, and document violations of, company policies and procedures and appropriate laws and regulations.
Review video and complete documentation regarding specific slot and table game jackpots, guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances.
Conduct routine surveillance filming, review video, and complete documentation to detect suspicious activities and behavior throughout casino and gaming areas.
Monitor all casino areas, team member areas and property as a whole.
Operate CCTV/digital equipment to conduct surveillance.
Prevent loss by identifying procedure errors and suspicious behavior shown by team members and guests in the casino.
Maintain strict confidentiality for the company when conducting observations and investigations.
Write and prepare daily reports and logs.
Maintain evidence by dubbing and saving video files.
Testify in court as a representative for the company as necessary.
Take initiative to learn all aspects of the Surveillance Department.
Learn and stay up-to-date on the rules of game play for all table games.
Understand and adhere to all state, federal and gaming regulations and policies.
Maintain knowledge of the policies and procedures of all gaming departments.
Keep a “firewall” between surveillance and other departments to ensure that ethics and integrity are never questioned.
Answer emergency calls and dispatch EMS, security and/or other emergency personnel to the appropriate area.
Maintain an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests.
Punctual attendance required.
Ability to work required overtime.
Ability to maintain a calm, professional and friendly demeanor in all situations.
Ability to work as a team.
Able to maintain the highest level of confidentiality.
Able to quickly adapt to changing priorities.
Must be able to respond calmly in crisis and stressful situations.
Ability to work on assignments that are complex in nature while exercising sound judgment in problem resolution and actively participates in making recommendations.
Display strong verbal and written communication skills.
Must be able to see and also remember the specific details of incidents and persons.
Works with high level of personal integrity.
Excellent communication and problem-solving skills.
Highly organized and detail oriented.
Knowledge of all facets of the gaming industry.
Knowledge of gaming, federal and state reporting requirements.
Strong computer skills.
Able to read and interpret written information. Writes clearly and informatively, edits work for spelling and grammar and varies writing style to meet needs.
Must be able to work independently and on a team, and exercise good judgment in handling a variety of situations.
Strong logic, mathematical, numerical and statistical skills.
Must have excellent problem-solving abilities.
Other duties as assigned.