Surveillance Operator

Westmont Hospitality Group•Vancouver, BC

30d•Onsite

About The Position

A Surveillance Operator plays an integral role to the safety and security of our employees, guests, and company assets. The Surveillance Operator demonstrates strong analytical, communication and observation skills, possess a thorough knowledge of computers and thrives in a fast-paced team environment.

Requirements

Proven superior customer service experience
Excellent command of the English language (verbal, written and comprehension)
Highly proficient computer skills including knowledge of Excel, Word and Outlook
Strong analytical and observational skills
Excellent organizational skills and the ability to multi-task
Friendly, outgoing and professional
Strong mathematical skills
Must be able to work a flexible schedule to include nights, weekends and holidays based on operational needs
Must not have family or personal relations with casino employees, in accordance with BCLC regulations
Must not be colour blind
Ability to obtain a valid GPEB registration
Ability to complete all BCLC required trainings
Serving it Right Certification
Able to lift, handle, and transport materials that are over 20lbs
Required to sit for extended periods of time with several monitors and computers
Must be able to work in an environment with no natural light

Nice To Haves

Post-Secondary education or suitable combination of education and experience an asset
Previous gaming experience, or knowledge of casino games an asset

Responsibilities

Observes the activities of guests and employees via CCTV system with emphasis on searching for criminal activity and/or violation of policies and procedures as established by the company and BCLC. A key responsibility is to witness and accurately complete reports of irregularities through the proper chain of command.
Maintains the highest levels of discretion and confidentiality
Protects the safety of casino patrons, employees and company assets
Logs and responds to all radio and telephone communications
Maintains a log of routine tasks performed within the Surveillance Room and on the casino gaming floor
Utilizes cameras and other approved observational resources to document all activities in all areas of the property
Responsible for generating internal/external reports on gaming activity
Observes all internal cash asset transfers and escorts to ensure the integrity of casino as well as abiding by all BCLC policies/procedures
Performs other job-related duties, as requested by management
Responsible for providing professional and exceptional customer service in accordance with established company standards
Maintain working knowledge of company policies and procedures
Attend on-going job training as directed by management