Surveillance Operator

Churchill Downs Incorporated•Miami Gardens, FL

2d•Onsite

About The Position

Calder Casino is an exciting place to work, with growth and development opportunities for our Team Members. We are devoted to creating Winning Experiences for our teammates, guests, and partners. As a Surveillance Operator your role is to observe and report suspicious activity, policy deviation, incidents, and other safety and compliance matters. This role requires strong computer skills, adaptability, attention to detail, and initiative. Be a part of Bigger. Better. Calder!

Requirements

Maintain interpersonal working relationships among personnel.
Oral and written communication skills
Willingness to assume overall responsibility relative to the performance of the position.
Demonstrates proficiency with all surveillance software and monitoring platforms used by the department
Adheres to all applicable gaming regulations, internal controls, and Title 31 requirements
Maintains strict confidentiality of surveillance activities, investigations, and findings
Cooperates fully with gaming control board audits and law enforcement requests
Communicates effectively with surveillance supervisors, security, and gaming floor management regarding incidents or concerns
Maintains a professional, unbiased, and objective approach in all surveillance activities
Pursues ongoing training and development related to gaming protection and surveillance techniques
High School Diploma.
Ability to obtain a valid gaming license.

Nice To Haves

1 year of surveillance experience.

Responsibilities

Maintains cleanliness of work stations and equipment.
Performs close watch duties as assigned.
Maintains familiarity with gaming law, regulations, company policies and procedures.
Receives periodic on-the-job training.
Diligently monitors all company assets as well as monitoring all employees for procedural violations.
Maintains up-to-date working knowledge of procedures and policies for all departments.
Enforces department procedures by observing and reporting any failure to comply with company policy or gaming regulation.
Maintains up to the minute, detailed, and accurate logs.
Identifies and documents suspicious behavior, cheating attempts, theft, or policy violations in a timely and accurate manner
Monitors gaming tables, slot machines, and cage operations for irregularities or procedural deviations
Promptly reports equipment malfunctions or blind spots to supervisors and follows up to ensure resolution
Responds promptly to requests from other departments without compromising surveillance integrity
Participates in shift briefings and remains current on all updated procedures and watch lists
Maintains continuous observation of all assigned gaming areas, cash handling zones, and public spaces via CCTV systems
Operates and maintains surveillance cameras, recording systems, and related equipment at peak performance
All other duties assigned.