Surveillance Operator

Churchill Downs IncorporatedMiami Gardens, FL
Onsite

About The Position

Calder Casino is an exciting place to work, with growth and development opportunities for our Team Members. We are devoted to creating Winning Experiences for our teammates, guests, and partners. As a Surveillance Operator your role is to observe and report suspicious activity, policy deviation, incidents, and other safety and compliance matters. This role requires strong computer skills, adaptability, attention to detail, and initiative. Be a part of Bigger. Better. Calder!

Requirements

  • Maintain interpersonal working relationships among personnel.
  • Oral and written communication skills
  • Willingness to assume overall responsibility relative to the performance of the position.
  • Demonstrates proficiency with all surveillance software and monitoring platforms used by the department
  • Adheres to all applicable gaming regulations, internal controls, and Title 31 requirements
  • Maintains strict confidentiality of surveillance activities, investigations, and findings
  • Cooperates fully with gaming control board audits and law enforcement requests
  • Communicates effectively with surveillance supervisors, security, and gaming floor management regarding incidents or concerns
  • Maintains a professional, unbiased, and objective approach in all surveillance activities
  • Pursues ongoing training and development related to gaming protection and surveillance techniques
  • High School Diploma.
  • Ability to obtain a valid gaming license.

Nice To Haves

  • 1 year of surveillance experience.

Responsibilities

  • Maintains cleanliness of work stations and equipment.
  • Performs close watch duties as assigned.
  • Maintains familiarity with gaming law, regulations, company policies and procedures.
  • Receives periodic on-the-job training.
  • Diligently monitors all company assets as well as monitoring all employees for procedural violations.
  • Maintains up-to-date working knowledge of procedures and policies for all departments.
  • Enforces department procedures by observing and reporting any failure to comply with company policy or gaming regulation.
  • Maintains up to the minute, detailed, and accurate logs.
  • Identifies and documents suspicious behavior, cheating attempts, theft, or policy violations in a timely and accurate manner
  • Monitors gaming tables, slot machines, and cage operations for irregularities or procedural deviations
  • Promptly reports equipment malfunctions or blind spots to supervisors and follows up to ensure resolution
  • Responds promptly to requests from other departments without compromising surveillance integrity
  • Participates in shift briefings and remains current on all updated procedures and watch lists
  • Maintains continuous observation of all assigned gaming areas, cash handling zones, and public spaces via CCTV systems
  • Operates and maintains surveillance cameras, recording systems, and related equipment at peak performance
  • All other duties assigned.

Benefits

  • Paid Time Off
  • 401K
  • Medical
  • Dental
  • Vision
  • Life
  • STD
  • LTD
  • Employee Stock Purchase Plan
  • Tuition Reimbursement
  • Team Member exclusive discounts
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