Surveillance Operator 1

Four Winds Casinos Career Site•South Bend, IN

1d•Onsite

About The Position

Responsible for maintaining close, continuous surveillance of all gaming areas and the entire property, in order to protect life and property at the casino. This role involves monitoring all areas of the casino property to identify potential security and/or safety risks and reporting them to the appropriate individual or entity for proper resolution. The position requires maintaining confidentiality of all privileged information in accordance with established company policies and procedures and PBGC Gaming Regulations. The Surveillance Operator will develop knowledge and understanding of Surveillance CCTV equipment, including camera location schemes and effective camera recall, and demonstrate proper camera technique and timely preservation of video files. They will utilize necessary equipment to identify, record, and document illegal, suspicious, or unusual activities occurring on property, and develop and maintain a general knowledge of all rules and regulations of the Gaming Commission, ensuring strict adherence to same throughout the property. This role is crucial for protecting casino assets and gaming integrity through the regular completion of accurate and unbiased reports. The Surveillance Operator will be held accountable for the accuracy and thoroughness of surveillance records, logs, and reports, and will routinely coordinate with the Security team to investigate casino incidents or resolve various guest or employee concerns. Attendance at scheduled departmental meetings and/or training sessions is required. The position also involves providing suggestions and recommendations with regard to possible changes in the policies and procedures of other departments, with the protection of casino assets in mind, as appropriate. Continuous training and development of knowledge and skill relating to effective surveillance observations, casino game play, detection of casino schemes, detecting internal theft and suspicious activity is essential. The role also promotes an atmosphere of fun for all casino guests and encourages mutual respect, dignity, and integrity with all employees by setting positive examples at all times.

Requirements

Must successfully complete a general math assessment test with a satisfactory score.
High school diploma or general education degree (GED) required.
Must possess excellent observational and communication skills.
Must be able to detect schemes or cheating activity aimed at the casino or its guests.
Must be able to work all shifts and days of the week, including holidays, and adapt quickly to necessary schedule changes.
This position requires a Level 2 Gaming License.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
Ability to write effective reports and memos.
Ability to respond to inquiries from employees or guests.
Ability to communicate effectively in one-on-one, small group, and large group situations.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio and percent, and to interpret data from graphs.
Ability to apply common sense reasoning to a variety of situations.

Nice To Haves

Prior casino surveillance or loss prevention experience, formal security or law enforcement training, schooling or certification is preferred.
Knowledge of and experience with closed circuit television equipment preferred.

Responsibilities

Monitor all areas of the casino property to identify potential security and/or safety risks and report them to the appropriate individual or entity for proper resolution.
Maintain confidentiality of all privileged information in accordance with established company policies and procedures and PBGC Gaming Regulations.
Develop knowledge and understanding of Surveillance CCTV equipment, to include camera location scheme, and effective camera recall.
Develop ability to demonstrate proper camera technique, and timely preservation of video files.
Utilize necessary equipment, to identify, record, and document illegal, suspicious, or unusual activities occurring on property.
Develop and maintain a general knowledge of all rules and regulations of the Gaming Commission and ensures strict adherence to same throughout the property.
Protect casino assets and gaming integrity.
Regularly complete accurate and unbiased reports.
Held accountable for the accuracy and thoroughness of surveillance records, logs, and reports.
Routinely coordinate with the Security team to investigate casino incidents or resolve various guest or employee concerns.
Attend scheduled departmental meetings and/or training sessions.
Provide suggestions and recommendations with regard to possible changes in the policies and procedures of other departments, with the protection of casino assets in mind, as appropriate.
Remain engaged and committed to continuous training and development of knowledge and skill relating to effective surveillance observations, casino game play, detection of casino schemes, detecting internal theft and suspicious activity.