Surveillance Operator

Casino M8trix•San Jose, CA

5h•Onsite

About The Position

Our Surveillance Operator work in a fast-paced casino/cardroom environment at Silicon Valley’s premier 24/7 entertainment destination. Casino M8trix is looking for motivated and energetic professionals to join our Surveillance team, helping us take our customer satisfaction to the next level of excellence. The job of the Surveillance Operator is to provide security surveillance and assistance to all operations of the Casino.

Requirements

Knowledge of and experience with CCTV and surveillance operations systems.
Excellent observation and communication skills.
Proficiency in the Microsoft Office Suite products, especially Microsoft Outlook, Excel and Word.
Ability to accurately recall specific events and advanced report writing skills.
Must be 21 years of age or older.
Must be willing to undergo and successfully pass background check with SJPD Division of Gaming Control.
Strong ability to define problems, collect data, establish facts, draw valid conclusions and recommend/implement effective solutions.
Critical thinker with strong ability to interpret an extensive variety of technical instructions in mathematical or diagram form.
Skilled proficiency in reading and interpreting documents such as safety rules, operating and maintenance instructions, and policy manuals.
Strong ability to effectively present information and respond to questions from groups of managers, directors, game attendants, San Jose Police Department and other various government agencies.
Excellent verbal and written communication skills with ability to express and exchange ideas and instructions.
High level of professionalism with ability to partner with other departments and external contacts.
Ability to complete a high-volume workload and handle multiple tasks in a fast-paced environment with minimal supervision.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Nice To Haves

A minimum of 2 years of experience in surveillance or loss prevention is PREFERRED.
Knowledge and understanding of Casino games (Poker, Blackjack, Baccarat, etc.) is PREFERRED.

Responsibilities

Provide security surveillance and assistance to all operations of the Casino.
Detect any schemes or cheating activity aimed at the company or casino guests.
Accurately recall specific events and write advanced reports.
Define problems, collect data, establish facts, draw valid conclusions and recommend/implement effective solutions.
Interpret an extensive variety of technical instructions in mathematical or diagram form.
Read and interpret documents such as safety rules, operating and maintenance instructions, and policy manuals.
Effectively present information and respond to questions from groups of managers, directors, game attendants, San Jose Police Department and other various government agencies.
Express and exchange ideas and instructions.
Partner with other departments and external contacts.
Complete a high-volume workload and handle multiple tasks in a fast-paced environment with minimal supervision.
Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.