Surveillance Officer

PENN Entertainment • Hobbs, NM

5d • Onsite

About The Position

Provide a safe and secure environment for customers and for company property and employees. This role is part of an exciting industry that is fast-paced and requires working with a diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. The company also cares about career growth and provides support to expand possibilities.

Requirements

• Minimum of 21 years of age.
• Must qualify for licensing with the New Mexico Racing & Gaming Commissions.
• High School diploma or G.E.D required.
• Must qualify for certification through NMAST.
• Ability to work varying schedule to include: all shifts, all days and holidays.
• Ability to perform basic mathematical and computer functions.
• Good oral and written communication skills must be fluent and literate in English.
• Ability to observe and identify suspected cheaters and cheating techniques; must have 20/20 corrected vision.
• Ability to move around all work areas effectively and efficiently.
• Work in a fast-paced environment.
• Must possess excellent interpersonal and employee relations skills.
• Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors.
• Ability to maintain confidentiality.
• Ability to work as part of a team and to promote cooperative approach between departments.
• Ability to work unsupervised.

Nice To Haves

• One to three months' previous security or surveillance experience preferred.

Responsibilities

• Observes and reports all gaming violations and/or thefts of company property.
• Operates monitor room equipment, including basic computer functions.
• Participates in court actions relating to gaming violations.
• Learns all games in use and all procedures and cheating indicators of such games.
• Writes proper reports as needed in a timely manner.
• Responds to surveillance supervision and gaming control requests.
• Responds to requests of all other departments when necessary.
• Dispatches shuttle drivers and security officers based on business and guest needs.
• Monitors Security entrance and issues vendor/visitor badges according to policy.
• Answers and directs incoming guest calls in a professional manner.
• Completes surveillance reviews including written reports and review of recorded footage in response to management's request.
• Must be knowledgeable of all special events and promotional activities available to guests.
• Presents oneself as a credit to the Company and encourages others to do the same.
• Must work well under pressure and meet multiple and sometimes competing deadlines.
• Must always show ethical and cooperative behavior with guests, co-workers and supervisors.
• Adhere to all departments/company policies and procedures.
• Performs all other related and compatible duties as assigned.
• Follow all cleaning, sanitation and PPE position specific guidelines.

Benefits

• Wellness programs designed to support team members' financial, physical, and mental well-being.
• Day-one medical coverage.
• 401(k) matching.
• Annual performance bonus.
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED