Surveillance Officer

BetMGM • Cincinnati, OH

4d • Onsite

About The Position

Discover What’s Possible at BetMGM Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We’re a brand with technology at our hearts and the most driven and focused talent in the business. As a valued team member, we’re committed to giving you the resources and support you need to thrive.

Requirements

• One (1) year of relevant experience in gaming and/or Surveillance
• Previous experience working in a similar resort setting or similar environment
• Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship.
• Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies.
• candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives.

Responsibilities

• Operate various closed-circuit television (CCTV) technology to monitor and review sportsbook activities, archive audio and video evidence and monitor the system for malfunctions
• Proactively monitor sportsbook areas and personnel including, but not limited to, Cage, Soft Count, Kiosks, Sports Bar to promote accountability with policies and procedures, identify suspicious activity, and deter fraud and theft
• Proactively observe and review video then complete required documentation regarding specific incidents including but not limited to guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances
• Maintain and improve knowledge of sportsbook rules, company policies, procedures and threats in all areas which Surveillance is responsible for monitoring through training and professional development
• Cooperate with the local Gaming Authority and coordinate with and/or assist other law enforcement agencies as necessary.
• Testify in court as a representative for the company as necessary.
• Maintain strict confidentiality of Surveillance operations and any non-public information learned as an employee
• Identify trends and abnormalities by reviewing data through various software applications and investigating anomalies
• Collaborate with leadership to maximize guest experience
• Perform other job-related duties as requested

Benefits

• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) with company match
• Pre-tax spending accounts including health care FSA and commuter savings
• Flexible paid time off
• Professional development reimbursement and ongoing skills training opportunities
• Employee resource groups
• Swag, ticket giveaways, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed