Surveillance Officer
About The Position
Develops and maintains a Service Culture that ensures the delivery of superior internal and external guest service by all members. Monitors table games and electronic gaming device activities. Monitors cashiers cage and count room activities. Monitors all non-gaming procedures. Responsible to report any irregularities to the Surveillance Supervisor and/or Director of Surveillance. Perform duties and responsibilities associated with the IGB Statewide Voluntary Self-Exclusion program as described in Section G of Bally's Quad Cities Casino and Hotel internal controls. Ensures department adheres to all regulatory, departmental and company policies and procedures. Knowledge of all promotions and events. All other duties as assigned.
Requirements
- Knowledge of the overall casino operations.
Responsibilities
- Develops and maintains a Service Culture that ensures the delivery of superior internal and external guest service by all members.
- Monitors table games and electronic gaming device activities.
- Monitors cashiers cage and count room activities.
- Monitors all non-gaming procedures.
- Reports any irregularities to the Surveillance Supervisor and/or Director of Surveillance.
- Performs duties and responsibilities associated with the IGB Statewide Voluntary Self-Exclusion program.
- Ensures department adheres to all regulatory, departmental and company policies and procedures.
- Maintains knowledge of all promotions and events.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
