Surveillance Officer - Level 1 (Full Time; Varied)

Harrah's Cherokee Casino Resort•Cherokee, NC

23h•Onsite

About The Position

Responsible for monitoring the casino’s physical interior and exterior areas via surveillance cameras and other hidden devices as well as all Casino gaming and money-handling activities with the purpose of protecting company assets. This role involves establishing and endorsing business objectives, ethics, and values, monitoring activities for adherence to regulations and policies, and observing operations for irregular activities like cheating or theft. The officer will operate a closed-circuit television (CCTV) system, prepare reports and logs, and perform equipment checks. They will document unusual or suspicious activities, manage multi-tasking between communications, and utilize various computer programs for tracking and identification. The role also includes reporting vulnerabilities, conflicts of interest, and internal control violations, safeguarding confidential information, and ensuring proactive incident resolution. Adherence to regulatory, departmental, and company policies is mandatory.

Requirements

High school diploma or GED required.
One year casino gaming surveillance experience preferred.
One year casino floor experience or related surveillance/security experience preferred.
Knowledge of radio etiquette.
Excellent written and oral communications skills with the ability to write accurate and concise reports.
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook.
Knowledge of CMS and SDS.
Strong interpersonal skills.
Problem-solving skills.
Basic math skills.
Attention to detail through excellent observation skills for reporting purposes.
Ability to handle multiple tasks in a fast paced environment with accuracy.
Complete knowledge of all internal controls.
Complete knowledge of all emergency procedures.
Excellent attendance in previous positions.
Willing to learn and be adaptable.
Attention to detail/observant.
Neat, professional appearance with excellent personal hygiene.
Self-motivated; Self-starter; must work without close supervision.
Must be able to stoop, bend, reach, kneel, twist and grip items.
Must be able to respond to oral and visual cues.
Must be able to read, write, speak and understand English.
Must be able to work in a confined space for long periods of time.
Must be physically mobile with reasonable accommodations.
Must be able to lift up to 20 pounds.
Must be able to operate in a mentally and physically stressful environment.
Must have the manual dexterity to operate all surveillance equipment.
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including second hand smoke.
Must be able to work a flexible schedule including weekends, evenings and holidays.

Responsibilities

Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures.
Observe casino or casino hotel operations for irregular activities, such as cheating or theft by employees or patrons, using audio and video equipment.
Operate a closed-circuit television (CCTV) system to monitor casino activities and prepare reports and logs.
Operate surveillance equipment utilized in monitoring casino gaming, money handling activities, internal and external which includes but, is not limited to monitors, switchers, digital recording, computers, and keyboards, touchpads and 2-way radios.
Perform periodic checks on equipment reporting any malfunctions.
Observe, and document unusual or suspicious activities occurring at the hotel and casino property, including cheating at play, or suspicious financial transactions to protect guests, employees and property.
Responsible for multi-tasking between telephone calls and radio communications traffic, collecting information and logging pertinent information utilizing surveillance software in a fast-paced environment.
Utilize the computer programs for facial recognition Table Games Management System, Black Jack Survey Voice, Econnect, Visual Casino to track and identify potential threats to property assets.
Report and offer solution to any area of vulnerability to potential loss to the casino internally or externally.
Report any circumstances that may pose a conflict of interest or hamper the credibility of any department or employee.
Report Internal Control Procedure violations as mandated by ICP’s.
Report all violations and suspicious behaviors to supervisors, verbally or in writing.
Safeguard all confidential information by maintaining department confidentiality.
Proactive with incidents and issues ensuring resolution with employees.
Adhere to regulatory departmental and company policies/procedures in an ethical manner.