Surveillance Observer

Golden Acorn Casino & Travel Center•Campo, CA

1d•Onsite

About The Position

Responsible for maintaining close, continuous surveillance of all gaming areas and the entire property, in order to protect life, assets and the property. This role involves monitoring all areas of the property at all times, identifying potential security and/or safety risks and reporting them for resolution. The Surveillance Observer utilizes necessary equipment to identify, record, document and report illegal, suspicious or unusual activities occurring on property. A key aspect of this role is maintaining a working knowledge of all rules and regulations of the Gaming Commission and ensuring strict adherence to them throughout the property. The position also protects company assets and gaming integrity through consistent monitoring, supports other employees with asset protection, and maintains or augments skills through review and self-study. Coordination with the Security Department for further investigation and attendance at departmental meetings are also part of the responsibilities. The role requires accountability for the accuracy and thoroughness of departmental records and reports, and making recommendations for policy and procedure changes with asset protection in mind. Knowledge of local jurisdiction gaming laws and company internal controls is essential.

Requirements

High School diploma or GED required.
Minimum of 1 year experience as surveillance personnel or combination of education and experience.
Must possess excellent observational and communication skills.
Must be able to detect any schemes or cheating activity aimed at the company or its' customers.
Ability to apply commonsense understanding to carry out a variety of instructions furnished in oral, written or diagram form.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply commonsense reasoning to a variety of problems involving several concrete and abstract variables.
Regularly required to talk or hear.
Regularly required to stand; walk; sit; and use hands to finger, handle, or feel objects, tools or controls.
Occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Knowledge of, and experience with, closed circuit television equipment preferred.

Responsibilities

Monitors all areas of the property at all times, identifying potential security and/or safety risks and reporting same to the appropriate individual or entity, for proper resolution.
Utilizes necessary equipment, to identify, record, document and report illegal, suspicious or unusual activities occurring on property.
Maintains a working knowledge of all rules and regulations of the Gaming Commission, and ensures strict adherence to same throughout the property.
Protects company assets and gaming integrity, through the consistent, thorough monitoring of all activities on property, particularly on the gaming floor.
Supports other Employees, Supervisors and Executives within the company, with regard to protection of assets in their respective departments.
Maintains or augments skills through review and self-study.
Coordinates, with the Security Department, when Surveillance discovers a matter, which needs further investigation or attention.
Facilitates the flow of information, by attending regularly scheduled departmental meetings.
Maintains a consistent and regular attendance record.
Held accountable for the accuracy and thoroughness of departmental records and reports.
Make suggestions and recommendations, as appropriate, with regard to possible changes in the policies and procedures of other departments, with the protection of company assets in mind.