Surveillance Observer

Golden Acorn Casino & Travel Center•Campo, CA

3d•Onsite

About The Position

Responsible for maintaining close, continuous surveillance of all gaming areas and the entire property, in order to protect life, assets and the property. This role involves monitoring all areas of the property at all times, identifying potential security and/or safety risks and reporting them for resolution. The Surveillance Observer utilizes necessary equipment to identify, record, document and report illegal, suspicious or unusual activities. A working knowledge of all rules and regulations of the Gaming Commission is required, ensuring strict adherence throughout the property. The position protects company assets and gaming integrity through consistent monitoring, especially on the gaming floor, and supports other employees, supervisors, and executives with asset protection. Maintaining and augmenting skills through review and self-study, coordinating with the Security Department for investigations, and attending departmental meetings are also key aspects of the role. The employee is held accountable for the accuracy and thoroughness of departmental records and reports and may make suggestions for policy and procedure changes in other departments with asset protection in mind. Knowledge of local jurisdiction gaming laws and company internal controls, policies, and procedures is essential.

Requirements

High School diploma or GED required.
Minimum of 1 year experience as surveillance personnel or combination of education and experience.
Must possess excellent observational and communication skills.
Must be able to detect any schemes or cheating activity aimed at the company or its' customers.
Ability to apply commonsense understanding to carry out a variety of instructions furnished in oral, written or diagram form.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply commonsense reasoning to a variety of problems involving several concrete and abstract variables.
Knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as well as the Company's internal controls, policies, and procedure.

Nice To Haves

Knowledge of, and experience with, closed circuit television equipment preferred.

Responsibilities

Monitors all areas of the property at all times, identifying potential security and/or safety risks and reporting same to the appropriate individual or entity, for proper resolution.
Utilizes necessary equipment, to identify, record, document and report illegal, suspicious or unusual activities occurring on property.
Maintains a working knowledge of all rules and regulations of the Gaming Commission, and ensures strict adherence to same throughout the property.
Protects company assets and gaming integrity, through the consistent, thorough monitoring of all activities on property, particularly on the gaming floor.
Supports other Employees, Supervisors and Executives within the company, with regard to protection of assets in their respective departments.
Maintains or augments skills through review and self-study.
Coordinates, with the Security Department, when Surveillance discovers a matter, which needs further investigation or attention.
Facilitates the flow of information, by attending regularly scheduled departmental meetings.
Maintains a consistent and regular attendance record.
Held accountable for the accuracy and thoroughness of departmental records and reports.
Make suggestions and recommendations, as appropriate, with regard to possible changes in the policies and procedures of other departments, with the protection of company assets in mind.