Surveillance Agent

Fort Sill Apache Companies•Lawton, OK

3d•Onsite

About The Position

The Surveillance Agent is responsible for conducting investigations into casino-related accounting activities, including gaming machines, cashiering operations, count room, and fill bank. This role ensures effective communication between departments regarding the guest experience, provides coaching and recommendations for performance recognition, and promotes excellent guest service. The agent will investigate employee complaints, provide observational security, conduct background and internal employee investigations, and prepare necessary reports. Compliance with appearance standards, attendance policies, and the Eye-Hi-Goodbye program is required. The position also involves providing excellent customer service and employee relations, and ensuring compliance with all applicable regulations, laws, internal policies, procedures, and internal control protocols. Performs other related duties as assigned.

Requirements

High school diploma or GED preferred.
Technical school or formal apprenticeship may be required.
Must have an In-depth knowledge of federal/state laws and local ordinances or regulations pertaining to security surveillance, life/safety requirements, and applicable elements of employment law.
Experience with and knowledge of applicable federal, state, and/or regulatory agency reporting requirements regarding security and gaming surveillance.
Must be able to work effectively with peers, staff members, and regulatory agency personnel.
Requires the knowledge, skills, and abilities to work with personal computers, AV systems, player tracking card systems, gaming devices, safety equipment, etc.
Requires a knowledge of all casino games as well as a comprehensive knowledge of security and casino related department procedures and regulations.
Strong written and oral communication skills required.
Ability to solve problems and deal with a variety of situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Must portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service.

Nice To Haves

Technical school or formal apprenticeship may be required.

Responsibilities

Conducts investigations into all casino related accounting activities including gaming machines, all cashiering operations, count room and fill bank.
Coordinates investigations with appropriate casino personnel.
Ensures effective communication between all areas of the building and casino as it relates to the guest experience.
Provides coaching counseling and recommendations for recognition to encourage excellent performance in all areas.
Promotes excellent guest service.
Investigates complaints of employees and makes recommendations to the lead surveillance operators and the director of surveillance.
Provides observational security in the casino and related public and support areas pursuant to departmental operating procedures.
Conducts employee background investigations and internal employee investigations.
Prepares follow-up to criminal reports when necessary.
Prepares Surveillance Reports as required.
Understands and complies with established appearance standards.
Understands and complies with the attendance policy of the casino.
Understands and complies with the Eye-Hi-Goodbye program.
Provides excellent customer service and employee relations.
Must be knowledgeable and ensures compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols.
Performs other related duties as may be assigned by reporting senior.
Regular attendance is required.