SURVEILLANCE AGENT
About The Position
PENN Entertainment is seeking talent that believes in having fun within an exciting, fast-paced industry. The company is a leading provider of integrated entertainment, sports content, and casino gaming experiences with 43 destinations across North America, online sports betting, and iCasino via theScore Bet Sportsbook and Casino®. They are committed to values like diversity and sustainability for their community, team members, vendors, and the planet. This role involves using electronic monitoring systems to maintain close surveillance on all casino games and other areas, observing both guest and employee activity to maintain the integrity of games and company assets. The agent will utilize equipment to identify, record, document, and report illegal and unusual activities in various casino areas and report them to appropriate authorities, while also supporting courtesy guidelines and promoting guest relations.
Requirements
- High school diploma or general education degree (GED) required
- Law enforcement, casino surveillance or table games experience is preferred
- Sufficient casino experience to grant a thorough understanding of the casino games is preferred
- Or equivalent combination of education and experience
Nice To Haves
- Law enforcement, casino surveillance or table games experience
- Sufficient casino experience to grant a thorough understanding of the casino games
Responsibilities
- Uses electronic monitoring systems to maintain close surveillance on all casino games and other areas
- Maintain close surveillance on all casino table games, slots, and other activities via electronic monitoring systems, observing both guest and employee activity to maintain integrity of games and company assets
- Utilize necessary equipment to identify, record, document, and report illegal and unusual activities occurring in the casino slot area, slot booths, cage areas, count rooms, table games and interrogation room
- Report all illegal and unusual activities to the appropriate authorities
- Support and maintain HOLLYWOOD courtesy guidelines
- Promote outstanding guest relations
- Perform other duties as assigned
Benefits
- competitive Total Rewards package
- wellness programs designed to support our team members' financial, physical, and mental well-being
- day-one medical coverage
- 401(k) matching
- annual performance bonus
- Paid time off is earned according to the local policy and increases with the length of employment
- career growth support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
