Surveillance Agent

Bally's Chicago•Shreveport, LA

8d•Onsite

About The Position

The Surveillance Agent is responsible for observing all activities of guests and team members on the casino floor, cage areas, and count rooms via closed circuit television (cctv). The primary goal is to identify any instances of criminal activity and/or violations of state gaming regulations and company policies and procedures. The agent will record relevant activities, report observations to appropriate officials when necessary, and assist with various administrative tasks such as answering phone calls, monitoring the radio, maintaining daily logs, and writing reports. This role requires demonstrated proficiency in all aspects of surveillance and casino operations. In the absence of a shift supervisor, the Surveillance Agent may assume responsibility for the surveillance room and directly supervise team members, carrying out these responsibilities in accordance with company policies and applicable laws. Other duties may be assigned as needed.

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or team members of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Demonstrated proficiency in all aspects of surveillance and casino operations.

Responsibilities

Observe all activities of guests and team members on the casino floor, cage areas, and count rooms via closed circuit television (cctv), for any instances of criminal activity and/or violations of the state gaming regulations and company policies and procedures.
Record such activities, where appropriate, and report observations to appropriate company and state officials when necessary.
Assist in answering phone calls, monitoring the radio, maintaining the daily log and writing reports.
Assume responsibility for the surveillance room in the absence of a shift supervisor and/or relief shift supervisor.
Directly supervise team members in the Surveillance room in the absence of a shift supervisor and/or relief shift supervisor, when assigned.
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Other duties may be assigned.