Surveillance Agent

North Fork Mono Casino & Resort•Notarb, CA

6d•Onsite

About The Position

The Surveillance Agent is responsible for monitoring casino activities via CCTV to prevent theft, fraud, and other illegal activities, ensuring compliance with state and company regulations. The Surveillance Agent reports directly to the Surveillance Supervisor.

Requirements

Use of surveillance systems to monitor the gaming floor and other areas, identifying suspicious activities like potential theft, cheating, or security threats.
Regular patrols security personnel patrol the casino premises regularly to ensure the safety and security of everyone on the property, enforce casino regulations, and detect any unauthorized individuals.
Prompt incident response officers are prepared to respond quickly to emergencies, incidents, or disturbances. Their training includes applying de-escalation techniques, providing basic first aid if needed, and coordinating with local law enforcement when necessary.
Manage and authorize access points for employees, visitors, and other individuals to prevent theft and maintain security standards. This involves verifying identification and ensuring all guests comply with the minimum age requirements.
Prepare detailed reports, including incident logs and surveillance summaries, for administrative and legal purposes.
Overseeing the secure and safe transfer of cash and other valuable assets within the casino, ensuring all asset movements comply with established procedures and regulations.
Strong communication skills, both verbal and written, with the ability to articulate complex information clearly and concisely.
Resilience and adaptability when working in a stressful, fast-paced environment.
Highly proficient in operating business computers and standard office machinery, including expertise in the Microsoft Office Suite (Word, Excel, Access, and PowerPoint).
Ability to communicate effectively with guests, team members, and management in both written and verbal form.
Must be able to obtain and maintain a Gaming License from the Tribal Gaming Commission, which includes passing a background investigation.
Must not have been convicted of any crime for which registration is required.
Must be at least 21 years of age.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Practicing, supporting, and promoting North Fork Mono Casino's culture and always demonstrating exemplary Service Standards.
Ensuring the highest possible standards of guest service are provided and listening and responding to guest and Team Member concerns and questions.
Protection of North Fork Mono Casino & Resort gaming assets.
Manage the day-to-day operations of the Security Department.
Participate in the reporting of safety issues.
Monitor team members' adherence to enterprise policies and procedures, reporting any issues to immediate management so that proper action can be taken.
Takes necessary enforcement action for violations of Tribal, State, and Federal laws.
Maintain and develop strong community relations with law enforcement agencies as necessary (in person, via telephone).
Maintain good communication and foster a positive, professional work environment.
Contribute to overall team efforts and departmental results.
Attends, and satisfactorily completes, all required training as assigned and required.
Other job-related duties as assigned.