Surveillance Agent

Highgate Hotels•Carolina, PR

10d•Onsite

About The Position

The Surveillance Agent performs undercover observations of all Casino activities including, but not limited to, Count Rooms, Coin Room, Slot, Booths, Cashier Areas, Cage, and Vaults. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Operate surveillance equipment; video recording machines, cameras and other related equipment necessary to conduct clandestine surveillance of all Casino areas. Review, maintain and file all videotapes, documents and evidence used in Surveillance for possible investigations. Responsible for documenting and reporting any illegal, suspicious, or unusual activity to the Surveillance Supervisor. Maintain the operational equipment of the monitor room, catwalks and other surveillance nature. Maintain confidentiality on a need-to-know basis. Safeguard evidence and maintain appropriate controls related to evidence.

Requirements

High School diploma or equivalent
Bilingual required
One to three years Dealing experience or as a Surveillance Agent
Knowledge of casino rules, regulations and procedures required
Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.

Responsibilities

Perform undercover observations of all Casino activities including, but not limited to, Count Rooms, Coin Room, Slot, Booths, Cashier Areas, Cage, and Vaults.
Maintain a warm and friendly demeanor at all times.
Effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Effectively listen to, understand, and clarify concerns raised by employees and guests.
Multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Effectively handle problems, including anticipating, preventing, identifying and solving problems as necessary.
Understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Cross-train in other hotel related areas.
Maintain confidentiality of information.
Show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Operate surveillance equipment; video recording machines, cameras and other related equipment necessary to conduct clandestine surveillance of all Casino areas.
Review, maintain and file all videotapes, documents and evidence used in Surveillance for possible investigations.
Document and report any illegal, suspicious, or unusual activity to the Surveillance Supervisor.
Maintain the operational equipment of the monitor room, catwalks and other surveillance nature.
Maintain confidentiality on a need-to-know basis.
Safeguard evidence and maintain appropriate controls related to evidence.