Surveillance Agent- Full Time

PENN Entertainment • Lawrenceburg, IN

8d

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. Adheres to established departmental and property policies and procedures regarding guest service standards. Responsible for physical and video surveillance of the activities of customers and employees in all gaming and money handling areas. Maintains surveillance watch of designated area and activities; records any irregular activity as required. Reports verbally and in writing any violations of Gaming Regulations or company policies and procedures as well as any safety considerations to the appropriate supervisor or manager. Reports and offers solutions for any area of vulnerability to loss from internal or external sources. Maintains thorough knowledge of and compliance with Gaming Regulations, company policies, and departmental procedures. Works on special projects and investigations as assigned by supervisor. Reviews tapes on gaming in cases of player/dealer disputes. Completes daily activity report: notes pertinent facts (e.g., large cash outs, fills, credits) and/or incidents. Monitors recording equipment: changes tapes, checks equipment operation and time/date generators. Maintains cleanliness of room and equipment. Observes slot drops, table drops, kiosk fills, and other required procedures regulated by the indiana Gaming Commission. Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. Performs duties in a safe manner; reports any potential safety hazards to management staff. Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. Maintains strict confidentiality in all company matters. BRING US YOUR BEST.

Requirements

• Must be at least 21 years of age.
• High School Diploma or equivalent required.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Highly organized and detail oriented.
• Ability to tolerate second-hand smoke, noise, and bright lights.
• Ability to work at a fast pace in often crowded/noisy environment.
• Must meet professional appearance standards as prescribed by company policy.
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.
• Employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
• The employee is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Vision correctable to 20/20 with normal color acuity.

Nice To Haves

• Bachelor's degree (B.A./B.S.) from four-year college or university preferred; or one to two years of related experience and/or training; or equivalent combination of education and experience.
• Background in video or electronics strongly preferred; prior casino and support service experience a plus.
• Thorough knowledge of casino games and operations preferred.
• Thorough knowledge of casino cheating, scams, card counting, and player evaluations preferred.

Responsibilities

• Adheres to established departmental and property policies and procedures regarding guest service standards.
• Responsible for physical and video surveillance of the activities of customers and employees in all gaming and money handling areas.
• Maintains surveillance watch of designated area and activities; records any irregular activity as required.
• Reports verbally and in writing any violations of Gaming Regulations or company policies and procedures as well as any safety considerations to the appropriate supervisor or manager.
• Reports and offers solutions for any area of vulnerability to loss from internal or external sources.
• Maintains thorough knowledge of and compliance with Gaming Regulations, company policies, and departmental procedures.
• Works on special projects and investigations as assigned by supervisor.
• Reviews tapes on gaming in cases of player/dealer disputes.
• Completes daily activity report: notes pertinent facts (e.g., large cash outs, fills, credits) and/or incidents.
• Monitors recording equipment: changes tapes, checks equipment operation and time/date generators.
• Maintains cleanliness of room and equipment.
• Observes slot drops, table drops, kiosk fills, and other required procedures regulated by the indiana Gaming Commission.
• Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.
• Performs duties in a safe manner; reports any potential safety hazards to management staff.
• Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
• Maintains strict confidentiality in all company matters.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees