Surveillance Agent

Casino and•Baton Rouge, LA

5d•$15

About The Position

Why Bally’s? Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A., a global lottery management and services business. With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas. The Role: A Surveillance Agent protects casino assets via CCTV, in accordance with IRGC regulations and internal controls. In addition to providing outstanding guest service to internal and external guests.

Requirements

A high school diploma or GED equivalent is preferred.
One to two years of surveillance experience preferred.
Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.

Nice To Haves

Gaming industry experience is preferred.

Responsibilities

Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.
Observe all guest and team member activities in all monitored areas, including, but not limited to, casino floor, cage, count room, restaurants, and back of house common areas.
Monitor activity for criminal activity, violation of Iowa Racing and Gaming Commission regulations, and/or violation of company policies and procedures.
Appropriately record activities and report observations to company and Iowa Racing and Gaming Commission officials.
Maintain strict confidentiality relative to financial information, company policies and procedures, and team member and guest information.
Track and complete all government reporting.
Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
Keep work area in a clean and orderly manner.
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
Perform other duties as assigned or reasonably requested by any member of management.