Surveillance Agent - Full Time
About The Position
WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. MAJOR JOB DUTIES: Duties include, but are not limited to the following: Observe and report on all areas under surveillance to ensure compliance with the Hotel and Casino’s in-house Regulation “6”, Gaming Control Board Regulations, and in-house gaming policies and procedures. Record and observe casino games, sports book, count rooms, slots, keno, bar areas and casino cage, cashier areas including all money transactions. Know basic strategy of all games and the count(s). Write all necessary incident reports. Communicate with Casino, Cage, Security and Slot Management with any relative information. Rotate all video tapes when necessary. Perform technical maintenance, as required. Present self in a professional manner possessing a team attitude at all times. Must provide courteous and friendly service to all guests, staff and co-workers. Perform related work as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Requirements
- 6 months gaming experience.
- High School Diploma or GED and some college level courses.
- Excellent communication skills.
- Knowledge of all phases of gaming operations, Casino games (Casino, Cage, Slot Operations, and Casino games), and ability to identify methods of cheating.
- Must have basic knowledge of video equipment.
- Ability to interface with all departments under surveillance, outside law enforcement agencies and Surveillance Information Network.
- Full knowledge and understanding of company and department rules, regulations, policies and procedures.
- Ability to read, write, and communicate verbally in English.
- Ability to perform basic math.
- Skill in establishing and maintaining effective working relationships with staff and customers.
- Ability to use common sense in making decisions and determinations regarding irregular activities.
- Gaming License
Nice To Haves
- Courses in Protection of Casino Games / Casino Operations and Management is preferred.
Responsibilities
- Observe and report on all areas under surveillance to ensure compliance with the Hotel and Casino’s in-house Regulation “6”, Gaming Control Board Regulations, and in-house gaming policies and procedures.
- Record and observe casino games, sports book, count rooms, slots, keno, bar areas and casino cage, cashier areas including all money transactions.
- Know basic strategy of all games and the count(s).
- Write all necessary incident reports.
- Communicate with Casino, Cage, Security and Slot Management with any relative information.
- Rotate all video tapes when necessary.
- Perform technical maintenance, as required.
- Present self in a professional manner possessing a team attitude at all times.
- Must provide courteous and friendly service to all guests, staff and co-workers.
- Perform related work as requested.
Benefits
- wellness programs designed to support our team members' financial, physical, and mental well-being
- day-one medical coverage
- 401(k) matching
- annual performance bonus
- Paid time off is earned according to the local policy and increases with the length of employment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
