Surveillance Agent

PENN Entertainment•Riverside, MO

9d•$17•Onsite

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! WE LOVE OUR WORK. SUMMARY Observe all casino operations via surveillance camera to ensure the protection of company assets. Observe and evaluate all procedures and regulatory requirements. Report and maintain video footage of any infractions. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide friendly, fast, and helpful customer service through consistent practice and delivery of customer service to all guests and team members. Protect company assets by observing the activities of employees and customers via surveillance cameras. Review video surveillance footage on cases of patron/internal control disputes. Complete daily activity reports and note any pertinent facts. Monitor recording equipment and check equipment operation. Report all observed gaming violations, procedures, and criminal actions to appropriate authority in order to adhere to company reporting requirements. Notify appropriate person when infractions, cheating etc. are observed, including MGC agent on duty. Meet department uniform, appearance, and grooming requirements. Meet attendance guidelines of the job and adhere to regulatory, department and company policies. Keep work areas clean and free of safety hazards, debris, and litter. Perform all job duties in a safe and responsible manner. Comply with any reasonable request made by the Surveillance Shift Manager or Manager.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or G.E.D.
Ability to read and interpret documents such as internal controls, SOP’s, safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts using basic math, including fractions and percentages.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Must be able to qualify for licenses and permits required by federal, state, and local regulations.

Nice To Haves

Preferably six months related experience and/or training.

Responsibilities

Provide friendly, fast, and helpful customer service through consistent practice and delivery of customer service to all guests and team members.
Protect company assets by observing the activities of employees and customers via surveillance cameras.
Review video surveillance footage on cases of patron/internal control disputes.
Complete daily activity reports and note any pertinent facts.
Monitor recording equipment and check equipment operation.
Report all observed gaming violations, procedures, and criminal actions to appropriate authority in order to adhere to company reporting requirements.
Notify appropriate person when infractions, cheating etc. are observed, including MGC agent on duty.
Meet department uniform, appearance, and grooming requirements.
Meet attendance guidelines of the job and adhere to regulatory, department and company policies.
Keep work areas clean and free of safety hazards, debris, and litter.
Perform all job duties in a safe and responsible manner.
Comply with any reasonable request made by the Surveillance Shift Manager or Manager.