Surveillance Agent

Colusa Indian Community CouncilColusa, CA
13dOnsite

About The Position

Under the general supervision of the Director of Observation, the Surveillance Agent will conduct a full spectrum of observation support services including but not limited to ensuring the security and safety of guests, employees, cash and physical assets of the Colusa Casino & Bingo and its properties, by maintaining appropriate camera coverage. The incumbent is expected to work in accordance with the mission, purpose, and values of the Colusa Indian Community Council.

Requirements

  • Education: High School graduate or equivalent
  • Experience: Prior work experience in gaming industry with an emphasis in table games, surveillance, investigative revenue audit, or cage operations.
  • Licensing and Other Qualifications:
  • Must be eighteen (18) years of age.
  • Must possess a valid California Class C driver’s license.
  • Must meet standards established for a gaming license.

Nice To Haves

  • Is knowledgeable about modern methods of surveillance and security, first aid and fire safety procedures, detainment and arrest procedures, investigative techniques and handling evidence.
  • Must be proficient performing maintenance on surveillance cameras and monitors, recording devices and hand held communication devices. All tools necessary for completing these tasks will be provided.
  • Able to perform maintenance on all equipment used by the Observation Department.
  • Ability to perform assigned job duties under constant time pressures.
  • Strong PC knowledge.
  • Ability to quickly add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to perform assigned duties in highly interruptive conditions.
  • Able to produce organized and clear reports.
  • Must maintain high confidentiality standards at all times. Will be required to sign a confidentiality statement upon acceptance of employment.
  • Must be a dedicated worker with ability to report to work on a daily basis.

Responsibilities

  • Maintain a high level of confidentiality;
  • Monitors camera coverage to ensure the integrity of gambling, banking, count room and cash handling procedures and take appropriate actions to protect funds and prevent further losses;
  • Reviews surveillance coverage on cases of patron/internal control disputes;
  • Immediately reports suspicious or unusual activities to Surveillance Supervisor/MOD /OIC and document information immediately;
  • Thorough knowledge of applicable company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduce in the future;
  • Ensures all equipment used by the Observation Department is functioning as intended;
  • Reviews camera coverage to ensure that the movement of all chips, cash and funds transferred within the Casino are under constant observation;
  • Ensures all information is shared with the next shift;
  • Maintains daily log sheets and completes incident reports to note all unusual customer and/or employee behavior, inadequate surveillance coverage, inoperable equipment or procedural errors made by employees;
  • Coordinates with security personnel to provide optimum security services
  • Maintains a positive and professional demeanor during all interactions with fellow team members, and management;
  • May perform other duties commensurate with the functions and level of the position.
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