Surveillance Agent

Belterra Park Gaming•Cincinnati, OH

20h

About The Position

The incumbent is responsible for performing surveillance duties to ensure state and federal gaming laws and policies and procedures are being maintained in games, cashiers and count rooms; in addition provides security for VLT equipment; monitors jackpot and floor fill data into the SIS Computer; performs surveillance of the gaming floor, parking lot, parking garage, back-of-the-house areas, outbuildings and shops by means of complex electronic and video equipment. (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Delivers superior internal and external guest service the Boyd Gaming Way and works harmoniously with fellow team members. Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. Observes and reports any and all gaming violations and/or thefts of property. Operates monitor room equipment, including basic computer functions; monitors VLT equipment of SIS System to provide security for company assets and funds. Maintains video surveillance of the entire gaming facility, food and beverage outlets, parking lot, parking garages, outbuildings and shops. Video records gaming and security-related incidents within the realm of monitor room video recording and surveillance capabilities. Participates in court actions relating to gaming violations. Learns all games in use at River Downs and all procedures and cheating indicators of such games. Maintains paper video logs and maintains logs per department and company procedures. Writes proper report as needed. Responds to surveillance supervision and gaming control requests, as well as all other departments when necessary.

Requirements

Effective mathematics and communication skills
Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations
Must be twenty-one (21) years of age or older
These skills are typically acquired through a high school education or equivalent and two months of on-the-job training or through closely related experience

Responsibilities

performing surveillance duties to ensure state and federal gaming laws and policies and procedures are being maintained in games, cashiers and count rooms
provides security for VLT equipment
monitors jackpot and floor fill data into the SIS Computer
performs surveillance of the gaming floor, parking lot, parking garage, back-of-the-house areas, outbuildings and shops by means of complex electronic and video equipment
Delivers superior internal and external guest service the Boyd Gaming Way and works harmoniously with fellow team members
Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers
Observes and reports any and all gaming violations and/or thefts of property
Operates monitor room equipment, including basic computer functions
monitors VLT equipment of SIS System to provide security for company assets and funds
Maintains video surveillance of the entire gaming facility, food and beverage outlets, parking lot, parking garages, outbuildings and shops
Video records gaming and security-related incidents within the realm of monitor room video recording and surveillance capabilities
Participates in court actions relating to gaming violations
Learns all games in use at River Downs and all procedures and cheating indicators of such games
Maintains paper video logs and maintains logs per department and company procedures
Writes proper report as needed
Responds to surveillance supervision and gaming control requests, as well as all other departments when necessary