Agent - Surveillance

Hard Rock International•Bristol, VA

About The Position

The incumbent is responsible for performing technical surveillance duties to ensure state and federal gaming laws and policies and procedures are being maintained. He or she will perform surveillance of the gaming floor, parking lot, back-of-the-house areas, outbuildings, and shops by means of complex electronic and video equipment while promoting outstanding guest relations.

Requirements

This knowledge and these abilities are typically acquired through the completion of a high school education, minimum of one (1) or more years of experience in a Security related field or gaming related positions (Cage, Slot, Table Games or Audit) preferred.
Analytical, observational, organizational, interpersonal and communication skills.
20/20 corrected vision is required.
Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
Must successfully pass background check.
Must successfully pass drug screening.
Must be twenty-one (21) years of age.
Must be able to work holidays and weekends, as well as flexible shifts.
Knowledge of computer applications.
Must be able to use a computer and operate efficiently.
Must be able to work overtime and or change shifts on short notice.
Must be able to get along with co-workers and work in a team environment.

Nice To Haves

Casino Surveillance or related surveillance experience is an asset.
Prior experience in the Gaming industry a plus.

Responsibilities

Responsible for observing, monitoring, and recording all activity occurring in the casino area and record observations in writing as required.
Record events in table games, slots, cage, hard count, soft count.
Must have a working knowledge of credit procedures, cash transaction reports, company procedures and Regulatory Regulations.
Perform duties in compliance with company standards and gaming regulations.
Assist in the coordination and resolution of emergency situations.
Responsible for disclosing irregularities, variances from procedures etc., observed during the performance of duties to the immediate attention of management.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
Responsible for cleaning and sanitizing work and public spaces.
Perform all other related and compatible duties as assigned.
Perform work regularly and adheres to all Virginia Lottery Regulations.