Surrogate Support Team Member

North Star Fertility Partners LLC • Washington, DC

5d • $0 - $29 • Hybrid

About The Position

Circle Surrogacy, part of the NorthStar Fertility family, is a global leader in family-building services with over 25 years of experience. They are committed to empathy, inclusivity, and collaboration, aiming to create a welcoming and supportive experience for all. They are seeking a Surrogate Support Team Member to provide supportive counseling and clinical assessment/intervention to surrogates in a fast-paced environment. This role involves supporting surrogates from matching with intended parents through their post-partum period, requiring regular communication, collaboration with internal and external teams, and maintenance of surrogate support programs. This position is crucial for business operations and customer service.

Requirements

• Master’s degree in social work, counseling, or other relevant programs from an accredited institution with completion of clinical examination.
• Clinical mental health licensure in good standing.
• Work experience in adoption/IVF/third-party reproduction.
• Strong oral and written communication skills and ability to maintain calm demeanor during stressful situations.
• High attention to detail and ability to multitask/prioritize.
• Critical thinking and problem-solving capability.
• Ability to work in a fast-paced environment with time-sensitive deadlines.

Nice To Haves

• Ability to read, write and converse in Spanish.

Responsibilities

• Provide strength-based and solution-focused counseling to assigned surrogates throughout their journey with the agency.
• Create, implement, and maintain opportunities for surrogates to engage in the Circle Surrogacy community regularly, including managing the surrogate mentorship program and facilitating monthly gatherings.
• Collaborate and coordinate across Circle’s teams and with partners to ensure a smooth experience for clients.
• Participate in regular case reviews for assigned surrogates.
• Document important data related to journeys in the agency database and provide reports.
• Work with the matching team to coordinate the surrogate re-matching process with intended parents.
• Be a contributing team player to the Surrogate Support Team.

Benefits

• Opportunity to work in a collaborative team environment
• Personal fulfillment, as our products are directly helping clients on their journey to build families
• Health plans that include dental and vision coverage
• “Take what you need” PTO policy
• Paid holidays
• Life Insurance, STD, LTD
• Tuition Assistance
• Wellness Programs
• The ability to work hybrid, in office or remote based on location

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level