Surrogate Advisor
About The Position
Circle Surrogacy, part of the NorthStar Fertility family, is a global leader in family-building services with over 25 years of experience. They are seeking a passionate, driven, and relationship-focused Surrogate Advisor to join their Intake Sales Department. This role is crucial in helping prospective surrogates start their journey and supports the company's growth. The ideal candidate thrives in a fast-paced, goal-oriented environment, enjoys connecting with people, and is comfortable with frequent phone interactions. Strong communication, excellent follow-through, and the ability to manage a high-volume pipeline with compassion and professionalism are essential. This is an opportunity for someone motivated by goals, teamwork, and helping build families through surrogacy.
Requirements
- High school diploma or equivalent
- Prior experience in sales, customer service, recruiting, admissions, or another quota-driven environment
- Strong verbal and written communication skills
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
- Excellent organizational skills and attention to detail
- Strong critical thinking and problem-solving abilities
- Comfortable spending a significant portion of the day on the phone engaging with prospective clients
- Experience working with CRM systems or shared databases
- Ability to work both independently and collaboratively within a team environment
- Self-motivated, proactive, and goal-oriented mindset
- Passion for reproductive health, family building, or helping others through life-changing journeys
- Energized by relationship-building and helping people
- Thrive in a metrics-driven environment
- Enjoy working collaboratively while taking ownership of individual goals
- Adaptable, resilient, and comfortable navigating sensitive conversations with empathy and professionalism
Responsibilities
- Meet and exceed weekly, monthly, and quarterly individual and team lead conversion goals
- Manage and prioritize a high-volume sales funnel through consistent outreach and follow-up efforts
- Build rapport with prospective surrogates through phone calls, text messaging, and email communication
- Serve as a brand ambassador by combining a passion for family building and surrogacy with exceptional client service
- Guide potential surrogates through the early stages of the application and intake process
- Review initial applications and obtain any necessary follow-up information or clarification
- Prepare and organize prescreening documentation for the social work team to complete comprehensive screenings
- Track surrogate progress throughout each stage of the intake and screening process to ensure movement toward departmental goals
- Accurately maintain and update client information within the company database and tracking systems
- Collaborate closely with the Matching and Social Work teams to support the surrogate matching process with intended parents
- Work cross-functionally to streamline workflows and ensure accuracy of information across departments
- Represent the organization professionally in all interactions with surrogates, intended parents, and internal stakeholders
- Perform additional duties and special projects as assigned
Benefits
- A competitive health plan that includes health, dental and vision
- 401(k) with company match
- “Take What You Need” PTO
- Tuition Assistance
- Paid Holidays
- LTD/STD/Life Insurance
- Wellness Programs
- The ability to work hybrid or remote based on location
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
