Surgical Services Support Technician II - Neuro Expansion

Cleveland Clinic

4d•Onsite

About The Position

The Surgical Services Support Technician II works at Cleveland Clinic Main Campus’ new Neurological Institute, scheduled to open in January 2027. The role supports the patient care journey from arrival through discharge by transporting patients, cleaning and turning over operating rooms between cases, delivering specimens to appropriate laboratories, and helping maintain a safe, sanitary, and efficient surgical environment. The technician oversees safe patient transportation to designated areas at nursing staff’s request and must be able to multitask and prioritize patient-related and cleaning tasks. The position also maintains support-services equipment and supplies and keeps the operating-room environment aesthetically safe and sanitary. Available shifts include 6:00 a.m.–2:30 p.m., 10:00 a.m.–6:30 p.m., 2:00 p.m.–10:30 p.m., 10:30 p.m.–6:30 a.m., and 11:00 p.m.–7:30 a.m. Flexible scheduling may be needed according to surgical-area needs. If weekend availability is required, it will be included in the regular schedule, either Sunday through Thursday or Tuesday through Saturday. Holiday shifts are voluntary. Floating may be expected within the surgical support department under assignment policies.

Requirements

High school diploma or GED.
Successful completion of Basic Life Support (BLS) through the American Heart Association (AHA) or American Red Cross within the new-hire period.
One year of customer service experience and experience working in a team environment.
One year of Surgical Services Support Technician I experience, or two years of experience as a Lead following through with projects and managing staffing.
Ability to multitask and prioritize patient-related and cleaning tasks.
Availability for flexible scheduling according to the needs of the surgical area.
Ability to lift and/or bear the weight of 100 pounds with assistance, or more, while moving patients; regularly push moderate to heavy weight of 100 pounds or more.
Ability to use personal protective equipment as required and work with exposure to body fluids.

Responsibilities

Oversee, escort, and direct customers to the appropriate source for assistance.
Help provide a safe environment for patients and families through quality outcomes.
Assist the supervisor with daily staffing.
Monitor and document quality outcomes.
Oversee and complete patient tracking using electronic software tools.
Coordinate and maintain Uniform Room activities, including locker assignments and scrubs for operating-room personnel.
Properly handle and dispose of hazardous waste.
Comply with special cleaning requests for radioactive waste and infection-control surgical cases.
Safely transport patients to designated areas at nursing staff’s request.
Clean and turn over operating rooms between cases.
Deliver specimens to the appropriate laboratories.
Maintain support-services equipment and supplies and keep the operating-room environment safe and sanitary.