Surgical Services Operations Area Supervisor

Agiliti•Birmingham, AL

102d•Onsite

About The Position

The Surgical Services Supervisor is responsible for maintaining a professional relationship with all physicians, hospital staff, physicians’ office staff and the technicians in their team, both in appearance and behavior, as well as supervision of individuals who perform these services. Responsibilities include managing the equipment inventory, supplies and fleet vehicles, working closely with district management to ensure customer retention and serving as subject matter expert. The Surgical Services Supervisor provides training and supports key daily office functions, including some billing. Agiliti helps hospitals reclaim millions of dollars in wasted spending by connecting broken medical equipment processes. Our Equipment Value Management (EVM) framework connects previously siloed departments with highly agile and fully integrated equipment workflows. Our customers also deploy the individual elements of EVM — Clinical Engineering, Onsite Equipment Management and Rental Services — to ensure patient-ready equipment is in the right place at the right time. More than 7,000 hospitals and health systems rely on Agiliti to reduce costs and free their clinicians to spend more time caring for patients. Our nationwide network ensures quick response to customer needs throughout the U.S. We believe every interaction has the power to change a life. Join Agiliti and help make a difference for health care providers and patients nationwide.

Requirements

Must be a certified Laser Technician 2 and above (ref “Laser Technician” job description)
1-2 years of supervision/management or customer excellence experience preferred.
Knowledge of the healthcare industry, including an understanding of, or experience with, laser technician experience preferred.
Business management understanding preferred.
Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint).
Willing to work flexible hours, including on call, evenings, weekends and holidays, as well as emergency off-hours as required.
Valid driver’s license
Able to stand for long periods and walk great distances.
Able to lift and/or push 80 pounds.
Able to perform all duties of the Laser Technician role
Possesses quality orientation with a “get it right the first time” attitude.
Complies with patient privacy laws in all matters.
Maintains and projects confidence, enthusiasm and a professional image.
Flexible, coachable.
Demonstrates strong communication skills (listening, writing and speaking).
Demonstrates team orientation and shows respect for others.
Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations.
Organized; prioritizes to meet deadlines.
Customer-focused; willing to go above and beyond.

Nice To Haves

1-2 years of supervision/management or customer excellence experience preferred.
Knowledge of the healthcare industry, including an understanding of, or experience with, laser technician experience preferred.
Business management understanding preferred.

Responsibilities

Supervision of individuals who perform these services.
Managing the equipment inventory, supplies and fleet vehicles.
Working closely with district management to ensure customer retention.
Serving as subject matter expert.
Providing training and supporting key daily office functions, including some billing.
Ensures prompt and courteous service is delivered to all customers in person, by phone and communications.
Understands and uses effective conflict resolutions skills, e.g., identifies and resolves customer and staff concerns, discrepancies and disagreements.
Participates and partners with Technical Services, Laser Technicians, Account Executives and Operations Manager on customer meetings to promote revenue growth, cost containment and expansion of Agiliti services with existing customers.
Assists with management of the district and customers in Operation Manager’s absence.
Demonstrates in-depth knowledge of medical equipment; knows Agiliti equipment by name, appearance and accessory list.
Manages missing and lost equipment, software upgrades and accessories.
Ensures preventative maintenance is scheduled, and coordinated with Technical Services.
Performs periodic reviews and ready line audits to ensure proper practices are being executed.
Assists in the development of staffing and on-call schedules based on demand.
Manages shipping/receiving, requisitions and purchase orders.
Manages equipment inventory, par levels and supplies.
Exercises sound time management, and handles geographic routing and prioritization to service customers.
Trains Laser Tech staff on equipment cleaning, testing and inspecting and conducts in-servicing on features, functionality, etc.
Recruits and develops staff.
Provides cross and lateral training, emphasizing continuous improvement and teamwork, and provides on-going feedback with focused action steps for areas of improvement.
Holds self and staff accountable for completion of assignments, and credentialing.
Ensures accurate and timely documentation for billing and regulatory compliance, ie laser logs, work orders, etc.
Demonstrates sound and timely decision-making skills in front of team and customers.
Performs other assigned duties.