Surgical Services Manager

Surgery Partners, Inc•Altoona, WI

4h•Onsite

About The Position

The Surgical Services Manager has oversight responsibility at the hospital for the perioperative areas including chart preparation, preoperative services, operating room, procedural areas, postoperative services, central sterilization, respiratory therapy services, scheduling, and the cardiovascular catheterization laboratory. The Surgical Services Manager provides leadership oversight and strategic direction for Surgical Services, with accountability for department-wide performance outcomes including operational performance, quality outcomes, workforce management, financial stewardship, and provider relationships. This role is not responsible for routine daily task execution, but instead ensures effective structure, direction, and alignment across all perioperative and procedural areas through the leadership of the Clinical and Operations Supervisors. The Manager establishes departmental goals, allocates resources, evaluates performance trends, and ensures alignment with organizational strategic priorities.

Requirements

Associate Degree in Nursing (ADN) from an accredited nursing program required
Bachelor’s degree in nursing (BSN) from an accredited nursing program within three (3) years of hire
Current RN licensure in the State of Wisconsin
BLS certification is required upon hire
Must obtain ACLS and PALS certification within six (6) months of hire
Must possess a cell phone that interfaces with the organization’s secure messaging system
Medical terminology
Current knowledge of laboratory procedures, equipment, and Laboratory Information Systems
Electronic Medical Records (EMR) systems
Quality assurance and accreditation standards
Intermediate computer proficiency
Carry out customer service standards
Capacity to work independently and as part of a multidisciplinary team
Prioritize tasks effectively through managing workload based on urgency and importance
Continuously learn and improve through staying up to date on job specific trends, policies and new technologies
Comprehensive knowledge of perioperative and procedural services operations, including preoperative preparation, operating room workflow, procedural areas, post-anesthesia care, central sterile processing, respiratory therapy, scheduling, and cardiovascular catheterization laboratory services
Take ownership of outcomes, both successes and challenges, and model responsibility
Set clear expectations and provide regular feedback to ensure team alignment with goals
Recognize and address skill gaps within the team
Strong understanding of healthcare regulations and accreditation requirements including TJC, CMS, and OSHA
Quality work including attention to detail and accuracy
Lead and motivate employees through organizational changes and new initiatives
Pivot strategies, plans, or workflows efficiently when circumstances change
Coach and guide employees to strengthen leadership skills and improve departmental performance
Strong verbal, written, and interpersonal communication skills across all levels at the organization
Identify opportunities for process improvement and implement creative solutions
Analyze issues, identify solutions, and implement innovative and effective actions
Address staff concerns, resolve disputes, and promote a positive work environment
Investigate and respond to employee relations or safety issues, escalating as appropriate
Employment laws and regulations and human resources policies and best practices
Ethical judgment and integrity in decision-making
Intermediate understanding of budgeting, payroll, and cost containment principals in a healthcare environment
Understanding of HIPAA regulations, patient confidentiality laws and patient rights
Interpret and enforce human resources, compliance, and safety policies and protocols to guide individuals in daily operations
Build collaborative and positive cross-departmental relationships
Balance competing priorities and meet organizational goals in a fast-paced environment
Successfully demonstrate organization-wide performance review competencies
Demonstrates eligibility for employment in the U.S.

Responsibilities

Provide oversight to ensure nursing care delivery models and clinical standards are consistently implemented by Clinical Supervisor(s) and staff
Ensure compliance with all relevant regulatory requirements, including those set forth by state and federal agencies, as well as accrediting bodies such as The Joint Commission, maintaining departmental readiness and accountability for survey outcomes
Actively participate in and collaborate with organizational leaders during root cause analyses and/or high priority reviews, providing departmental leadership and oversight of corrective action plans
Develop process improvements as a result of root cause analyses, high priority reviews, or other quality initiatives, delegating operational implementation to Clinical Supervisor(s) and monitoring measurable outcomes
Utilize AORN and other resource materials to establish departmental clinical standards and performance expectations, ensuring operational execution by frontline leadership
Collaborate with the Infection Preventionist Registered Nurse on compliance with accreditation requirements, patient safety initiatives, and risk mitigation strategies, ensuring trend monitoring and departmental accountability
Manage successful completion of quality audits, analyze trends, and report outcomes to the Chief Nursing Officer and executive leadership
Facilitate new product and/or equipment trials, evaluating operational and financial impact prior to approval
Prepare annual capital budget requests, including capital expenditure proposals, prioritizing investments based on departmental and organizational strategy
Reconcile purchases of equipment and capital against billing, ensuring financial accuracy and accountability
Ensure processes are in place for timely repair or replacement of defective equipment
Directly manage and develop Clinical Supervisor(s); provide oversight and accountability for department-wide workforce performance through frontline leadership
Ensure Supervisors effectively communicate pertinent operational information to frontline staff; provide department-level communication and alignment
Lead leadership-level meetings with Supervisors; establish departmental priorities and expectations for operational execution
Oversee performance management processes for consistency and compliance; manage performance, ethical behavior, development, and accountability of Clinical Supervisor(s)
Collaborate with the Human Resources Department in conducting interviews and making hiring decisions
Develop and manage employee engagement and retention efforts, including analysis of annual survey results, development of action plan(s), and monitoring of engagement trends at the department level
Evaluate, develop, and implement strategic staffing plans to ensure adequate coverage based on patient needs, budget constraints, and regulatory requirements
Ensure departmental competency and education programs are effective and aligned with regulatory and service line requirements
Analyze engagement data and hold Supervisors accountable for implementation of engagement initiatives
Provide guidance and escalation support for complex operational matters beyond routine supervisory scope
Collaborate with the Chief Nursing Officer and Human Resources Department to forecast staffing needs and align staffing levels with organizational goals and objectives
Analyze staffing metrics and trends, including but not limited to overtime, productivity, and turnover, and implement department-level solutions to optimize workforce efficiency
Provide oversight of departmental onboarding programs and ensure alignment with workforce development goals
Foster a collaborative and respectful relationship between nursing leadership and providers, promoting effective communication and service line alignment
Coordinate care delivery between nursing and medical staff at a strategic level to ensure operational efficiency and quality outcomes
Address complex or escalated conflicts that arise between nursing staff and providers
Collaborate with providers on quality improvement initiatives to enhance patient care and safety, ensuring measurable outcome improvement
Participate in new provider orientation, establishing expectations for operational collaboration and departmental standards
Work with executive leadership to develop new service lines that align with the hospital’s strategic goals and address unmet patient needs
Implement change management strategies to ensure successful implementation of new growth initiatives and minimize resistance from staff or stakeholders
Provide regular performance reporting to the Chief Nursing Officer, identifying risks, opportunities, and resource needs
Serve on committees as designated by the Chief Nursing Officer, representing departmental leadership perspective
Participate in the administrator on-call rotation, managing operational issues within scope and escalating organizational-level concerns appropriately
Perform other duties as assigned