Surgical Services ASC Coordinator

Cataract and Laser Institute•Fort Wayne, IN

1d•Onsite

About The Position

Join a patient-focused team where your organization, communication, and attention to detail help create a smooth surgical experience from scheduling through recovery. At Cataract & Laser Institute, our mission is to improve the lives of our patients through exceptional vision care. We are seeking a compassionate and highly organized Surgical Coordinator to guide patients through the surgical process while supporting the efficient daily operations of our ambulatory surgery center.

Requirements

High school diploma or equivalent
Excellent communication and customer-service skills
Strong organization, time-management, and attention-to-detail skills
Ability to manage multiple priorities in a fast-paced environment
Ability to communicate professionally and compassionately with patients, families, providers, and team members
Basic proficiency with computers and Microsoft Office
Commitment to maintaining patient confidentiality

Nice To Haves

Previous experience in an ambulatory surgery center, medical office, or other healthcare setting
Surgical scheduling or patient-coordination experience
Experience working with electronic medical record systems
Knowledge of medical terminology, insurance processes, and surgical workflows
Ophthalmology or eye-care experience

Responsibilities

Coordinate and schedule surgical procedures accurately and efficiently
Serve as a primary point of contact for patients throughout the surgical process
Educate patients regarding surgery dates, arrival times, preoperative requirements, medications, transportation, and postoperative expectations
Provide compassionate and professional support while addressing patient questions and concerns
Confirm that required medical clearances, testing, consent forms, and clinical documentation are completed before surgery
Communicate scheduling information and changes to surgeons, clinical staff, anesthesia providers, referring offices, and other appropriate team members
Maintain accurate patient information and documentation within the electronic medical record
Review surgical schedules for accuracy, completeness, and potential conflicts
Assist with coordinating special equipment, implants, medications, supplies, or additional resources needed for scheduled procedures
Protect patient confidentiality and follow all HIPAA requirements
Support efficient patient flow and promptly communicate delays or scheduling changes
Participate in quality-improvement initiatives and help identify opportunities to improve the patient experience
Maintain compliance with facility policies, accreditation standards, and applicable state and federal regulations
Perform additional administrative and patient-support duties as assigned