Scotland Surgical Scheduling Specialist

Scotland Health Care System in Laurinburg, North Carolina•Laurinburg, NC

10d•Onsite

About The Position

The Surgical Scheduling Specialist is responsible for managing patient check-in and check-out processes, including accurate registration, insurance verification, appointment scheduling, and financial transactions. This role involves direct patient interaction, phone communication, and utilizing the EPIC system for various administrative and scheduling tasks. The specialist will also handle incoming referrals, prior authorizations, and the specific scheduling of surgical and procedural appointments.

Requirements

Strong Organizational Skills And Ability To Prioritize Tasks
Strong Interpersonal Skills And Ability To Work With A Wide Variety Of Individuals.
Ability To Identify And Solve Problems Independently.
Excellent In Verbal And Communication Skills.
Excellent Customer Service Skills.

Nice To Haves

Previous Medical Office Experience Preferred.

Responsibilities

Accurately completes EPIC registration for each patient, verifying and updating demographics, screening insurance eligibility, and scanning insurance cards.
Offers SPN Sliding Fee application and ensures acknowledgement is signed for Self-Pay patients (Applicable to Primary Care Only).
Ensures E-sign Consent for treatment and insurance authorization is completed if due.
Performs Patient Appointment arrival, following Standard Work.
Performs Patient reminder calls and handles live calls for appointment reminders to decrease unused appointment slots.
Assists with phones, greeting patients, answering calls, and assisting with scheduling/rescheduling appointments.
Creates inbox messages as needed to assist patients, including refill requests for medication.
Demonstrates competence in identifying RED words.
Performs Scheduling for Walk Ins.
Generates no show letters through EPIC.
Schedules follow up appointments, referrals, and ancillary services as directed by EPIC provider orders.
Returns phone messages and assists patients.
Distributes land line faxes to appropriate Clerical and Clinical Teammates.
Completes appropriate referral work questions.
Ensures Patient receives AVS (after visit summary).
Completes work notes as directed by provider.
Collects copays and coinsurance as applicable at Check out or Check in.
Completes standard work for daily deposit and reconciliation.
Manages ON Base Patient Documentation Application.
Transcribes orders/Enters Referral Orders.
Schedules Incoming referrals by practice protocols.
Completes Prior Authorizations as required.
Completes Surgical and Procedural Scheduling in appropriate locations, often the Specialty Ambulatory Practices.
Completes Surgical and Procedure Prior Authorizations.
Completes Referral Work Que Management for outgoing referrals per Standard Work.
Distributes Patient Information and Directional handouts for Scheduled Surgeries and Procedures.
Releases OR block times as required for blocks not being utilized due to Vacations, PTO, etc.
Informs patients of Surgical Benefits and Copays.