Surgical Scheduler (Gwinnett ASC)

Alliance Spine and Pain Centers•Lawrenceville, GA

6d•Onsite

About The Position

Take charge of your future with “ The Future of Pain Relief” , Alliance Spine & Pain! Alliance Spine & Pain is searching for a Surgical Scheduler to join one of its JCAHO-certified ambulatory surgery center teams where our world-class staff find the perfect balance of work, family and play. A balance that includes a highly competitive base compensation, up to eight (8) paid holidays per year, comprehensive medical benefits, a generous 401k and paid time off. This is full-time position that offers a great benefits package!

Requirements

High School Diploma or GED required.
Working knowledge of Microsoft Office and eClinical.
Strong customer service skills.
Ability to work independently with detail and accuracy.

Responsibilities

Creates and monitors all ASC procedures for the Center, within the constraints of provider templates.
Responsible for ensuring that procedure orders are in alignment with payers’ medical necessity guidelines.
Communicates with provider and Precert department to resolve issues with procedure orders.
Coordinates timing of procedure with pre-certification availability.
Sends pre-certification requests to the Precert department at the time of scheduling procedures.
Sends SCS, DRG, PNS, pain pump, Vertiflex, or any other “big case” referrals directly to the Neuromodulation Coordinator.
Maintains appropriate level of communication with the Front Office Manager and Regional Administrator regarding scheduling conflicts and resource limitations.
Calls patients in the event their procedures must be rescheduled. Compassionately but effectively addresses their scheduling conflicts.
Meets with patients at the completion of their clinic visit to review the provider’s treatment plan, discuss their payer requirements, go over pre-procedure instructions, and answer patient questions regarding their procedures.
Ensures that the Surgical Coordination Checklist and Pre-Procedure instructions are filled out entirely, signed, and dated by the patient and a witness.
Completes review of payer requirements by the end of the day and informs the provider in the event there is an issue.
Works with manager to balance the schedule and continuously monitors the schedule for potential problems or areas for improvement.
Acts as a first line of defense when orders come from clinic to check if orders, benefits and patient surgical history all coordinate for payable claims.
Calls to confirm procedures (may not apply in all Centers).
Reschedules cancelled/no show procedures.
Other duties as assigned.