Surgical Scheduler-PRN

Cooper University Hospital•Camden, NJ

15d

About The Position

Proficient in-patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH. Surgical scheduler duties involve scheduling for hospital outpatient-based services, changing, and canceling appointments, to include other administrative duties as assigned. Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs. Support checkout office, scheduling patients for procedures after office visits. Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients. Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed for scheduling requests. Proficient in patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH. Surgical scheduler duties involve scheduling for hospital outpatient and inpatient based services, changing, and canceling appointments. Scanning of medical records into the EMR. Interface as a direct liaison with patients and clinical staff to communicate patient results and scheduling needs. Enter telephone encounters into EMR. Scheduling patients for procedures and or testing after office visits as assigned by Clinical Coordinators or Director. Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients. Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed messages for scheduling requests. Escalate operational, provider, or patient complaints along with other critical matters to leadership. Strong emphasis on customer service.

Requirements

0-2 Years Experience
Proficient in patient scheduling
Professional telephone etiquette
Customer satisfaction
Strong emphasis on customer service

Responsibilities

Scheduling for hospital outpatient and inpatient based services
Changing and canceling appointments
Scanning of medical records into the EMR
Entering telephone encounters into EMR
Scheduling patients for procedures and/or testing after office visits
Providing accurate, detailed information to patients regarding test results
Working with patients to reschedule procedures as needed
Answering incoming calls, directing calls to the correct party, checking voicemails, and returning missed messages for scheduling requests
Escalating operational, provider, or patient complaints along with other critical matters to leadership