Surgical Scheduler - Hamilton Surgery Center - Full-time - Day

Capital Health•Hopewell, NJ

4d•Onsite

About The Position

Schedules cases accurately and efficiently in conformance with applicable guidelines to facilitate quality patient care. Maximizes efficient use of the facility's surgery and GI Endoscopy schedule. Performs a variety of clerical and administrative activities to support department operations. Develops solid relationships with physician offices and functions as a liaison between the offices and Capital Health (CH). Performs all medical office reception functions (filing, transcription, appointment scheduling, check in and check out, and other related duties) for the practice. Assists in promoting the practice to CH and the community.

Requirements

High School Diploma or GED
One year medical office or hospital setting experience.
Excellent communication, interpersonal and organizational skills.
Ability to problem solve and multi-task.
Able to multi-task and manage frequent interruptions.
Proficient computer skills.
Familiarity with medical terminology and endoscopic and/or surgical procedures and experience with variety of insurance companies preferred.

Responsibilities

Collaborates with OR and GI Endoscopy Unit to schedule cases, negotiating date and time, and avoiding resource conflicts.
Coordinates special procedure needs with appropriate Organization departments and staff, as well as external resources.
Gathers complete patient and procedure information.
Schedules procedures and testing for patients at the hospital on a timely basis.
Prepares and distributes schedules in accordance with established time frames.
Works closely with physicians and office administration to schedule and maximize utilization of time.
Obtains pre-certification and authorizations from various insurance carriers to facilitate maximum utilization and efficiency and minimal procedure-related problems.
Completes referrals and pre-certifications for patients according to insurance requirements.
Demonstrates willingness to assist co-workers during periods of heightened patient activity.
Works independently to assure prompt patient service both on the telephone and at the front desk.
Oversees the registration and checkout process and the handling of medical records to assure efficient flow of patients through the office.
Reviews promptly with physician routine issues, difficulties and unusual circumstances.
Handles promptly patient problems/complaints.
Refers difficult situations to Director/Manager.
Performs all medical receptionist duties, including but not limited to, answering phone calls, scheduling appointments, filing information into medical records, checking patients in and out, collecting co-pays and fees from patients and completing computer and paperwork associated with these functions.
Coordinates the communication of follow-up care needs/reminder cards to patients.
Oversees the filing of information into medical records according to established protocol, the preparation, pulling and filling of charts and the purging of charts for effective record management.
Plans daily schedule to maximize physician productivity in the practice.
Coordinates/schedules other physician activities/programs with various CH departments.
Coordinates hospital patient activity for doctors and billing company.
Works directly with providers to implement provider scheduling to ensure maximum productivity.
Coordinates scheduling of resources (e.g., exam rooms, equipment) to ensure appropriate resources for each provider.
Works in conjunction with physician(s) and Director/Manager to develop and implement a practice-specific plan for the introduction and growth of the practice in the community.