Surgical Scheduler / Pre-Cert

Bucks County Orthopedic Specialists•Warrington Township, PA

6d•Onsite

About The Position

The Surgical Scheduler coordinates and schedules surgical procedures for physicians and advanced practice providers across Bucks County Orthopedic Specialists. The role works with patients, providers, hospitals, surgery centers, and insurance companies to ensure cases are scheduled accurately, efficiently, and on time. It serves as a key patient contact throughout the scheduling process by providing procedural information, coordinating pre-operative requirements, obtaining authorizations, and maintaining clear communication among the parties involved in patient care. The position supports efficient surgical operations, accurate documentation, and a positive patient experience. This is a full-time position based in either the Warrington or Doylestown, Pennsylvania office. Candidates residing in Bucks County are preferred. Responsibilities also include surgical coding and related administrative, clerical, and front-office support.

Requirements

At least one year of prior experience as a Surgical Coordinator or Scheduler is listed as a must-have skill.
The qualifications section specifies a minimum of one year of experience in surgical scheduling, medical scheduling, or a physician practice environment, described there as preferred.
Previous experience obtaining surgical pre-authorizations and pre-certifications from commercial insurance carriers and government-sponsored insurance programs.
Working knowledge of medical terminology, insurance authorization processes, and EMR/EHR systems; EMR experience is required.
Strong communication, organizational, and multitasking skills.
Ability to manage multiple priorities in a fast-paced healthcare environment.
Proficiency with Microsoft Office and general office systems.
Knowledge of HIPAA and patient confidentiality standards.
Experience in office administration, clerical duties, and front-desk operations.
HIPAA-compliant work practices.

Nice To Haves

Familiarity with Microsoft Office and customer service experience.
Good communication and interpersonal skills.
Residence in Bucks County, Pennsylvania, is preferred.

Responsibilities

Coordinate and schedule surgical procedures with hospitals, surgery centers, physicians, and patients.
Obtain insurance pre-authorizations, pre-certifications, and required approvals, submitting accurate documentation within established deadlines.
Verify insurance coverage and procedure-specific authorization requirements; communicate with insurance carriers, medical providers, and patients to resolve authorization issues and prevent scheduling delays.
Communicate with patients and families about surgical scheduling, preparation instructions, and procedural information.
Verify referrals, insurance requirements, and required surgical documentation before procedures.
Coordinate surgical schedules and communicate with providers about surgical cases and schedule changes.
Prepare and maintain surgical documentation, consent forms, orders, and related records.
Review and track operative reports, hospital information, and surgical documentation as required.
Maintain accurate documentation in the electronic medical record (EMR/EHR) system.
Assist with surgical coding, billing-related documentation, and charge preparation as needed.
Coordinate communication among providers, clinical staff, hospitals, surgery centers, physical therapy offices, and outside vendors.
Support front-office operations, scheduling, phone coverage, and administrative duties as needed.
Assist with scanning, filing, faxing, and other clerical responsibilities.
Follow HIPAA guidelines and maintain patient confidentiality.
Promote a professional, compassionate, and patient-focused environment.
Perform additional administrative or operational duties as assigned.