Surgical Scheduler

The US Oncology Network•Merrifield, VA

8d•Onsite

About The Position

Virginia Cancer Specialists, affiliated with McKesson Specialty Health and US Oncology, a leader in cancer care, is seeking an experienced full time Surgical Scheduler to work at our Cancer Center in Fairfax, Virginia. This role is responsible for the coordination of procedures and surgical services, including coordinating with physicians, reserving operating rooms, scheduling anesthesia and surgical assistants, providing pre-operative instructions and testing information to patients, obtaining test results, obtaining insurance authorization, and communicating surgical details to patients. The position follows standard procedures and pre-established guidelines to complete tasks and may involve orienting and training co-workers. The role supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards, and US Oncology’s Shared Values. The Surgical Scheduler may also help orient, train, and assign work of new employees.

Requirements

Uses Technical and Functional Experience: Possesses up to date knowledge of the profession and industry; accesses and uses other expert resources when appropriate.
Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility.
Uses Sound Judgment: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty.
Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them.
Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiencies.

Responsibilities

Plans, implements, coordinates, evaluates and promotes the continuity of care consistent with established standards and practices, including the verification of allergies and medications as it pertains to the surgery
Coordinates tasks associated with case scheduling to include completion of all required pre-surgery/procedure tasks, based on type of case
Coordinates and reviews pre-operative appointments with/for the patient, including clearance tests, procedures, and other diagnostic imaging tests as needed
Notifies any needed representatives of surgery case (e.g., Vendors, First Assists, etc.)
Completes and sends H&P, surgical order, and any required documentation to physician for review/signature
Completes & sends all required scheduling documentation and special equipment/supply needs to surgical facility, including but not limited to authorization/pending authorization information, consent forms, or clearances
May manage “Global Period” alerts in EMR and/or Practice Management System for applicable surgeries
Ensures all pertinent documents are scanned into EMR, including signed surgery orders, consents, clearances, authorizations, pathology reports, OP Notes
Confirms surgery scheduled date with the patient, facility, anesthesia, and any other vendors
Ensures timely and effective acquisition of necessary authorizations and pre-certifications with appropriate CPT and ICD-10 codes for all scheduled procedures and surgeries, while acting as a patient advocate and liaison between the patient, payor, office, and facility to address inquiries and escalate issues
Ensures any additional appointments are scheduled, either self or via Physician clinic scheduler, such as in-office procedures, post operative, and follow up appointments
Releases any OR blocks with surgical facilities in accordance with stated policy
If directed by clinic leadership, administer and process financial and patient care commitments (with any additional staff as appropriate)
Notify appropriate personnel of a subject procedure for any type of prepayment/collection performed
Provide any needed contact information for financial questions/concerns
Other duties may be assigned as needed to meet company goals or site/location specifics.