Surgical Scheduler - Surgery Department

Albany Medical Center•Albany, NY

3d•$46,947 - $65,726•Onsite

About The Position

The Surgical Scheduler is responsible for initiating the surgical booking process, compiling necessary surgical packets, and coordinating with various parties to ensure smooth pre-surgical preparations and confirmations. This role involves direct patient interaction, explaining financial obligations, and ensuring all regulatory forms are completed accurately. The position requires the use of multiple systems to support clinical workflow and maintain accurate patient registration and scheduling information. The Surgical Scheduler must understand and uphold the practice and hospital's strategic plan, policies, and guiding principles, while championing an optimal patient experience and prioritizing safety.

Requirements

High School Diploma/G.E.D. - required
Excellent customer service skills.
Ability to multi-task in a high patient volume unit.
Ability to learn and utilize resources.
Strong time management skills.
Ability to review information and draw appropriate conclusions.
Good judgement and ability to problem solve; escalate issues as needed.
Strong teamwork skills and work ethic.

Nice To Haves

2-3 years office experience or one year of related experience in a medical practice - preferred
Experience using an electronic health record and Microsoft Office a plus.

Responsibilities

Greet patients in a prompt, courteous, and professional manner.
Interact with a diverse patient population.
Initiate surgical booking process as instructed by physician via flow sheet or surgical task.
Compile surgical packets for booking, including booking sheet, check list, pre-op orders, consent form, pre-admission form, and prior authorization, with variances based on physician preference, patient age, and location of surgery.
Ensure consents are complete in coordination with the surgeon.
Obtain release of information to complete disability/FMLA paperwork and 'Out of Work/School' notes, working with nursing staff for completion if needed.
Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.
Schedule pre-surgical appointments for patients needing clearance and ensure clearances are sent to the appropriate places.
Communicate timely with all parties, including surgeon, patient, operating room, and insurance company, to confirm the date of surgery and ensure all appropriate surgical clearances are obtained.
Coordinate OR time/date with equipment rep, if needed.
Convey a professional image by adhering to the established dress code.
Update the system with registration, scheduling, and insurance information.
Discuss financial obligations and explain regulatory forms, as well as answer patient questions.
Work in multiple systems during patient-facing interactions and telephone call receipts to complete accurate registration and support the clinical workflow.
Understand the practice and hospital strategic plan.
Support plans, policy and procedures, and initiatives within scope of their departments expectations and role.
Represent AMC and support the ideals and principles of their department, the Practice, the Hospital and the Center.
Exemplify Albany Med CARES guiding principles.
Be a champion to ensure an optimal patient experience.
Understand and promote patient and employee safety as the top priority.
Promote a safe environment and promptly report issues.
Understand patient safety goals.