Surgical Scheduler IV

University of Rochester•City of Rochester, NY

9d•$22 - $30•Onsite

About The Position

The Surgery Scheduling Specialist performs surgical scheduling functions in a high-volume, complex vascular surgery practice. The role schedules inpatient and outpatient procedures consistent with patients’ diagnoses and case requests, using clinical knowledge to schedule appropriate procedures and surgeries. The scheduler serves as a professional liaison for staff, hospital personnel, medical staff, physicians’ offices, patients, employees, and the public. The position requires strong customer service, typing, experience with computerized documentation systems, problem-solving, organization, and the ability to manage a demanding workload accurately. The scheduler responds promptly and accurately to written and oral correspondence regarding scheduling changes and cancellations. Work may take place at Canal View Clinic when the assigned provider has a Rochester clinic location, and also includes the Corporate Woods location in Rochester.

Requirements

High school diploma or equivalent and 3 years of relevant experience, or an equivalent combination of education and experience.
Typing skills and experience with computerized documentation systems.
Strong customer service, problem-solving, and organizational skills.
Ability to manage a demanding workload accurately and respond to scheduling correspondence in a timely and accurate manner.
Ability to use clinical knowledge to schedule procedures and surgeries consistent with provider case requests.

Nice To Haves

Medical terminology.
Experience with surgical or appointment scheduling software, such as Flowcast.
Experience with electronic medical records.
Demonstrated customer relations skills.

Responsibilities

Independently schedule surgeries based on surgeons’ schedules, available dates, and communicated case urgency; maintain and proactively update provider calendars.
Select appropriate surgical locations, identify CPT codes, and obtain necessary payer prior authorizations.
Communicate with payers as needed to obtain prior authorizations using researched CPT codes.
Schedule required preoperative testing and postoperative follow-up for complex surgical procedures.
Research eRecord, other databases, and files to verify scheduling information and ensure relevant appointments and diagnostic imaging results are scheduled and received.
Identify resources and coordinate device representatives, technicians, and other personnel needed for the surgical team.
Negotiate surgical and procedural schedules by communicating complex details with the Operating Room scheduling office and Ambulatory Surgical Center staff.
Prioritize needs independently based on urgency, including at a moment’s notice.
Authorize overbooking and rearrangement of surgeons’ operating room schedules based on case complexity, medical urgency, and provider preference.
Authorize and arrange rescheduling after cancellations in accordance with surgical scheduling protocols.
Triage incoming calls to determine what action can be taken immediately and which calls should be delegated.
Communicate best practices and procedures to demonstrate their importance and impact.
Identify and implement process improvements to increase scheduling efficiency and patient satisfaction.
Perform other duties as assigned.