Surgical Scheduler - Cardiothoracic Surgery

Albany Medical Center • Albany, NY

1d • Onsite

About The Position

The Surgical Scheduler - Cardiothoracic Surgery is responsible for initiating the surgical booking process, compiling necessary surgical packets, preparing patient paperwork, and updating the system with registration, scheduling, and insurance information. This role involves discussing financial obligations, explaining regulatory forms, and answering patient questions. The position requires working with multiple systems to ensure accurate registration and support clinical workflow, while also understanding and supporting the practice and hospital's strategic plan and guiding principles. The goal is to ensure an optimal patient experience and promote patient and employee safety.

Requirements

• High School Diploma/G.E.D.
• Excellent customer service skills.
• Ability to multi-task in a high patient volume unit.
• Ability to learn and utilize resources.
• Strong time management skills.
• Ability to review information and draw appropriate conclusions.
• Good judgement and ability to problem solve; escalate issues as needed.
• Strong teamwork skills and work ethic.

Nice To Haves

• 2-3 years office experience or one year of related experience in a medical practice
• Experience using an electronic health record and Microsoft Office a plus.

Responsibilities

• Greet patients in a prompt, courteous and professional manner.
• Interact with a diverse patient population.
• Initiate surgical booking process as instructed by physician via flow sheet or surgical task.
• Compile surgical packets for booking (Containing booking sheet, check list, pre-op orders, consent form, pre-admission form, and prior auth.)
• Ensure consents are complete in coordination with the surgeon.
• Obtain release of information to complete disability/FMLA paperwork as needed, also "Out of Work/School" notes.
• Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.
• Schedule pre-surgical appointments for patients who need clearance and make sure clearances are sent to the appropriate places.
• Communicate timely with all parties, including surgeon, patient, operating room, insurance company to ensure confirmation of the date of surgery as well as all appropriate surgical clearances are obtained.
• Coordinate OR time/date with equipment rep, if needed.
• Convey a professional image by adhering to the established dress code.
• Responsible for initiating surgical booking process.
• Compile booking sheets, all surgical consents, pre-op orders, prior authorization and pre-admission forms.
• Preparing patient disability and out of work / school paperwork.
• Responsible for updating the system with registration, scheduling and insurance information.
• Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any patient questions.
• Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
• Understands the practice and hospital strategic plan.
• Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
• Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
• Exemplifies Albany Med CARES guiding principles.
• Is a champion to ensure an optimal patient experience.
• Understands and promotes patient and employee safety as our top priority.
• Promotes a safe environment and promptly reports issues.
• Understands patient safety goals.

Benefits

• Excellent health care coverage with lower copays at most Albany Med Health System providers.
• A wide array of services and programs to support emotional, physical, and mental wellbeing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED