Surgical Scheduler - Cardiology, Stamford

Stamford Health•Stamford, CT

2d•Onsite

About The Position

The Surgical Scheduler schedules all surgical cases. When needed, pre-certifies patients for surgery. Maintains communication with OR scheduling staff, patients, and providers. The schedule is Monday-Friday, 8 am - 5:30 pm, fully onsite in Stamford, CT. Flexibility is required to provide coverage at secondary locations in Norwalk, Darien, New Canaan, and Greenwich as needed.

Requirements

HS Diploma or equivalent required.
Excellent telephone skills.
Excellent customer service / communication skills.

Nice To Haves

2 years previous experience in a similar position preferred.

Responsibilities

Schedule surgery for all patients as necessary.
Schedule post-operative appointments and enter into the physician’s schedule.
Provide the patient with pre-operative instructions and answer any outstanding questions or concerns the patient may have regarding the procedure.
Book surgeries for all patients (inpatient and outpatient) when the doctors are scheduled to be in the OR.
Collaborate with the Stamford Hospital Scheduling department to book all procedures per protocol.
Review all CPT / ICD 10 codes with physicians for booking sheets.
Write pre-operative requests and fax to PCP or specialist as appropriate.
Receive & Review pre-operative testing & history and physical from requested PCP’s or specialist as appropriate physician’s office and submit to pre-admissions department for review.
Enter encounter into physician schedule.
Scan all appropriate documentation including testing into patients medical record.
Call insurance company for verification of CPT / ICD 10 codes for prior authorization.
Document prior authorization in patients’ medical record.
Receive and answer telephone calls from patients, regarding questions about surgery times and/or cancellations.
Book all x-ray localizations with Central Scheduling (Radiology) for patients having breast excisions.
Book Sentinel Node injections with Central Scheduling (Radiology) to coordinate with Lymph Node procedures.
Coordinate surgeries with other physician offices for shared surgeries.
Call PCP or specialist as appropriate requested physician office for patients to book the pre-operative clearance visit when possible.
Call PCP’s specialist as appropriate requested physician office to follow up on medical clearance and testing for surgeon’s review if not received in specified timeframe according to current protocol.