Surgical Scheduler
About The Position
Proficient in-patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH. Surgical scheduler duties involve scheduling for hospital outpatient-based services, changing, and canceling appointments, to include other administrative duties as assigned. Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs. Support checkout office, scheduling patients for procedures after office visits. Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients. Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed for scheduling requests.
Requirements
- 2-3 years in medical or office setting
- Outstanding organizational skills
- Typing 35-45 WPM
- Medical transcription required
Responsibilities
- Scheduling for hospital outpatient-based services
- Changing and canceling appointments
- Performing other administrative duties as assigned
- Interfacing as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs
- Supporting the checkout office by scheduling patients for procedures after office visits
- Providing accurate, detailed information to patients regarding test results
- Working with patients to reschedule procedures as needed
- Taking appropriate action in responding to questions from patients
- Answering incoming calls
- Directing calls to the correct party
- Checking voicemails
- Returning missed calls for scheduling requests
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
