Surgical Practice Coordinator-Otolaryngology ENT

Nemours Children's Health•Wilmington, DE

9d•Onsite

About The Position

Nemours is seeking a Surgical Practice Coordinator-Otolaryngology ENT for their Wilmington DE location. This role is crucial for facilitating access to surgical care by scheduling surgical cases, maximizing OR block time utilization, and managing surgical depots. The coordinator will also manage divisional templates for efficient patient access and provider effectiveness, and provide daily administrative support to the clinical team, including the Division Chief. Additionally, this role supports enterprise/departmental/divisional projects that advance the clinical, educational, and research missions of the Department of Surgery.

Requirements

High School Diploma required.
1-3 years of job-related experience required.
Must have successfully completed the full breadth of the Strategy End User badge curriculum and achieved a passing grade in the associated proctored exam prior to assuming the position, or provisions for new to Nemours associates will be made.
Demonstration of an ability to independently apply knowledge of EPIC and Qlik reporting tools.

Nice To Haves

Associates or Bachelors degree preferred.
Equivalent years' experience in a healthcare or surgical specialty setting will be considered.

Responsibilities

Facilitate access to surgical care, including scheduling surgical cases for assigned surgeons at both Nemours and non-Nemours facilities.
Maximize utilization of OR block time.
Manage the surgical depot to ensure case inventory is at or below established metrics.
Manage divisional templates to ensure ease of patient access, provider effectiveness, and efficient clinic flow.
Provide daily administrative support to assigned members of the clinical team, potentially including the Division Chief.
Assist in the coordination and support of enterprise/departmental/divisional projects and initiatives that further the clinical, educational, and research missions of the Department of Surgery and its Surgical Divisions.
Optimize divisional OR block time utilization by providing daily management of the EPIC OpTime (OR) depot.
Promptly and accurately facilitate the scheduling of surgical procedures at Nemours/A.I. duPont Hospital for Children, Nemours Ambulatory Surgical Centers, and identified partner hospitals.
Facilitate timely surgical scheduling to achieve the dual goals of providing excellent patient care and maximum utilization of OR block time allocation.
Make outbound calls to patient families for the purpose of scheduling surgical procedures, communicating relevant information including family financial responsibility, and applying Nemours Standards of Behavior.
Update the OpTime surgical case with required information per standard work.
Enter case information on surgeons’ Outlook calendars.
Utilize Qlik reports to enhance and optimize management of the surgical depot.
Provide daily oversight of divisional clinical schedules and EPIC templates.
In collaboration with departmental/divisional leadership and divisional providers, develop, build, modify, and maintain EPIC templates for assigned providers and specialty programs at all service sites.
View and manage provider schedules, completing steps within EPIC to set single day edits, unavailable times, hold times, and clinic cancellations as required.
Utilizing EPIC and Qlik reporting tools, assess template effectiveness through the lens of patient access for all appointment types, provider productivity, and care center efficiency, and process template revisions as appropriate.
Complete EPIC Revenue Cycle training and acquire and maintain proficiency in registration and scheduling.
Schedule outpatient and telehealth appointments on an as-needed basis.
Collaborate with the Access Center in the communication of appointment changes/cancellations to patient families.
Promptly and courteously handle telephone calls to/from internal and external customers, including patients, referring physicians, and insurance companies, triaging urgent/non-urgent calls appropriately and ensuring service excellence.
Provide administrative support to divisional leaders and clinical providers, including daily detailed management of administrative and clinical schedules, coordination of meetings, ensuring alignment between Outlook and Epic schedules, timely completion of hospital reappointment applications, maintaining an accurate accounting of continuing medical education (CME) activity, updating and maintaining curriculum vitae for assigned providers, and compiling and maintaining required documents to support faculty appointments/promotions.
Proactively identify problems and opportunities related to divisional operations and address or refer them appropriately.