Surgical Onsite Specialist - Madison/Milwaukee

Medtronic•Madison, WI

9d•$70,000 - $70,000•Remote

About The Position

Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. This role is for a Surgical Onsite Specialist (SOS) responsible for providing case support, customer support, training, education, and solution implementation assistance across aligned Surgical Centers of Therapy (COTs). The candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role. This is a remote position but not located at a physical Medtronic site. The role ensures seamless product utilization by assisting with on-site procedures, addressing customer inquiries, performing equipment upgrades and maintenance, and leading training initiatives for physicians and staff within an assigned account alignment and in partnership with the Surgical Account Manager (SAM). The Surgical Onsite Specialist plays a critical role in lead generation, sales support, and market expansion efforts, contributing directly to the organization’s growth and success.

Requirements

Bachelor’s degree with 1 year of relevant experience
Valid driver's license
Reside within the territory (Madison, WI and Milwaukee, WI)
Possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Nice To Haves

1+ year of B2B sales experience with documented sales success
Excellent communication and interpersonal skills
Strong Computer Skills (Microsoft Office, PowerPoint, MS Teams)
Strong drive for results; Action orientated; Strong work ethic and career ambition; Ability to develop and present complex product demonstrations.
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Responsibilities

Provide real-time procedural assistance for Surgical COTs within aligned territory.
Offer technical expertise and troubleshooting support to ensure successful product usage.
Serve as a trusted resource for physicians and surgical teams in the OR.
Act as a primary point of contact for customer inquiries during on-site procedures.
Ensure clear and effective communication between customers and colleagues.
Identify and report concerns and opportunities to aligned Surgical Account Manager (SAM).
Perform equipment and software upgrades as required.
Conduct equipment fleet audits to ensure optimal product performance and compliance.
Lead in-service training sessions for physicians, residents, and surgical staff on surgical product applications.
Support Resident Labs, MedEd courses, RPEs (Regional Peer Education), and Continuing Education (CE) programs.
Assist Surgical Account Manager (SAM) and Specialists with product trials, implementation, and conversion initiatives.
Provide on-site support for regional conversions and product adoption strategies.
Maintain accurate tracking and availability of surgical products for smooth procedure execution.
Ensure inventory levels meet customer and operational needs.
Achieve/exceed sales objectives by driving product utilization and customer engagement.
Secure base business and expand new accounts through effective procedural support.
Generate and track leads in SFDC (Salesforce.com) to fuel growth and business expansion.