Surgical Medical Assistant

Direct Orthopedic Care•McKinney, TX

9h•$20 - $23

About The Position

The Surgical Medical Assistant reports to the Practice Manager and performs administrative and selected clinical duties under the direction of an Orthopedic Provider. The role is responsible for insurance authorizations and provides backup support to front desk and clinical team members. The position emphasizes guest service, hospitality, confidentiality, and presenting a positive image. This position floats between the Denton and McKinney clinics.

Requirements

Able to lift up to 50 pounds.
Proficient computer skills.
Knowledge and working understanding of HIPAA regulations and ongoing compliance.

Responsibilities

Work with a Provider as part of a clinical team and support guest care.
Answer guest questions, provide reassurance, and show empathy.
Welcome guests and maintain a courteous, attentive, and professional manner.
Maintain guest confidentiality, secure protected health information, and comply with HIPAA regulations.
Apply durable medical equipment (DME) and prepare for in-office procedures.
Prepare guests with clinical and administrative information needed for surgery, as directed by the physician when applicable.
Assist with documentation in the medical record.
Complete chart preparation.
Send and receive medical records.
Obtain lab and X-ray reports, hospital notes, and referral information.
Check in guests, collect demographic information, verify insurance coverage, and collect copayments.
Provide support for front desk duties and other office team members.
Demonstrate proactive leadership, active listening, composure in stressful situations, cooperation, flexibility, adaptability, and support for the team.
Model the organization’s values and deliver a high-quality service experience.