Surgical Leads Coordinator

Mann Eye•Houston, TX

2h•Onsite

About The Position

At Mann Eye Institute, our mission is simple: provide exceptional patient care while helping people improve their quality of life through better vision. As one of Texas' leading ophthalmology practices, we are committed to delivering a remarkable patient experience through compassion, expertise, and innovation. We are seeking a motivated and customer focused Surgical Leads Coordinator to join our Marketing team. This position plays a key role in connecting with prospective LASIK and cataract patients, providing education, building trust, and guiding patients through the beginning stages of their surgical journey. The ideal candidate is an excellent communicator with strong sales skills, a passion for helping others, and the ability to thrive in a fast-paced environment.

Requirements

Excellent communication and interpersonal skills
Strong sales and relationship-building abilities
Problem-solving skills with a proactive approach
Strong organizational skills and attention to detail
Ability to multitask in a fast-paced environment
Computer proficiency and experience working with CRM systems preferred
Ability to work independently and as part of a team
Knowledge of refractive surgery, cataract surgery, and ophthalmology services preferred
High school diploma or equivalent required
Previous ophthalmic or medical office experience preferred
Minimum of two years of proven sales experience
Customer service experience in a healthcare environment is a plus

Responsibilities

Serve as the primary point of contact for inbound LASIK and cataract surgery inquiries.
Contact internet-generated leads within one hour of inquiry.
Respond promptly to patient communication via phone, email, text, and other channels.
Educate prospective patients on LASIK, cataract surgery, and other vision correction procedures.
Build rapport with patients and help guide them toward scheduling consultations.
Support surgery counselors by confirming consultation appointments and following up with canceled or missed appointments.
Assist with surgery confirmation calls and return calls as needed.
Accurately enter and track lead information and referral sources within the CRM system.
Follow up with prospective patients to recover lost consultation and surgical opportunities.
Support inbound call center operations during periods of increased call volume.
Collaborate with internal teams to ensure a seamless and exceptional patient experience.
Maintain positive working relationships with patients, physicians, and staff.
Complete additional projects and responsibilities as assigned.