Surgical Health Center Administrator

Planned Parenthood of Orange and San Bernardino Counties•Orange, CA

4d•Onsite

About The Position

Planned Parenthood of Orange and San Bernardino Counties has a full-time opportunity for a Surgical Health Center Administrator in Orange, CA. The Health Center Surgical Administrator, in partnership with and support of the Manager of Specialty & Surgical Services, assumes overall responsibility for the center’s operations in the absence of either. Responsible for managing a multi-service program health center providing the full range of reproductive health care services, including abortions, specialty, and vasectomy services. Ensure the health center fully complies with local, state, and federal requirements.

Requirements

BS degree in healthcare-related field preferred or equivalent related experience.
3-5 years’ experience in healthcare environment, patient care/clinical service environment.
Demonstrated ability as an effective leader, including coaching and team-building skills.
Strong written, verbal, and interpersonal skills.
Budgeting experience.
Excellent strategic planning skills.
Must be self-motivated and have the ability to work without direct supervision.
3 years of management experience overseeing multiple levels of employees.
Ability to serve patients in a non-biased and professional manner.
Ability to work with multiple levels of staff, including Physicians, Clinicians, RNs, and medical center support staff.
Ability to delegate to and empower staff effectively.
Ability to plan and strategize in order to improve patient throughput, increase service offerings to patients, and ensure high-quality care is delivered.
Effective multi-disciplinary team builder with the ability to effectively coach and mentor staff.
Team builder and ability to utilize team skills effectively.
Excellent written and verbal communication skills.
Accuracy and attention to detail is essential.
Ability to relate to diverse communities.
Maintain professional demeanor at all times.
Ability and willingness to travel to and visit Centers, Agency, and community meetings.
Reproductive, managed/primary health care, and/or abortion services experience may be required.
Strong commitment to quality healthcare and excellent customer service is required.
Must thrive in a fast-paced, rigorous environment with changing priorities.
Ability to meet deadlines and work under pressure.
Must demonstrate high-level computer skills, including Microsoft Word, Excel, and Outlook.
Electronic medical records experience may also be required.
This position requires travel to other sites and locations; if using a personal vehicle to meet this requirement, a valid CA driver’s license and current auto insurance in compliance with the minimum requirements of CA vehicle code are required.
Abortion patients are cared for at each of our health centers and in part through the administrative, support, and other non-clinical services provided at all PPOSBC locations and by all PPOSBC employees, and supporting these critical services is an essential job duty and fundamental responsibility of all employees.

Nice To Haves

Experience managing 15+ employees preferred.

Responsibilities

Assists in managing the continuous improvement of all services and operations.
Develops recommendations and implements systems, processes, and methods to evaluate and improve patient care.
Maintains current knowledge of and keeps the center compliant with all regulatory and professional standards of care, including CMS, PPFA, OSHA, CLIA, and Board of Nursing standards.
Collaborate with the Clinical Site Supervisor and the Manager of Specialty & Surgical Services regarding licensed staff one-on-ones and performance management.
Monitors and supervises daily health center flow and implements changes as needed for improvements with the Manager of Surgical & Specialty Services.
Works with Operations and the Health Center Management team to ensure appropriate management coverage, including all surgical days.
Ensures the delivery of premier customer service while facilitating resolutions for patient care issues.
Implements customer service standards and provides immediate and actionable feedback to the staff when patients’ needs are not met.
Will address patient grievances and provide a root cause analysis as appropriate.
Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses the root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others.
Assists the Manager of Surgical & Specialty Services in reviewing annual financial plans, resources, and budgets while being accountable for the financial aspect of the center’s daily operations.
Determines the appropriate staffing ratios and staffing-related functions and issues in a timely manner; facilitates interviews, hires, training, and maintains the competency of all staff.
Responsible for directing work, conducting performance reviews, recognition, and performance management of employees.
Directly oversees the Administrative Medical Assistants, including creating and publishing their schedules, observations, one-on-ones, and performance reviews.
Coaches, develops, educates, and holds accountable direct reports.
Monitors, develops, and implements Health Centers’ policies and procedures which support the organization's goals and business initiatives.
Be an active member of the clinical/patient services management team and bring both important issues to the group that need attention and share successful strategies, processes, and ideas.
Responsible for communicating health center needs to maintain quality standards for the appearance and functionality of the centers.
Schedules, orients, and supervises personnel in the areas of personnel policies and procedures, medical procedures, statistical and record keeping requirements, including applicable documents of Independent Contractors (IC’s,) Residents, and students, inventory procedures, office and equipment maintenance, Risk Management, Quality Assurance, Illness & Injury Policies & Procedures, CLIA Guidelines, emergency procedures, and on-going training/updates as required.
Creates and maintains a professional environment that promotes employees’ ideas, collaboration, and teamwork.
Work collaboratively with other Patient Services Administration team members to create standardized processes that improve flow, quality, and the patient experience.
Available to travel to other health centers for coverage as needed, including San Bernardino County.
Directs, trains, and deploys staff in the: Abortion referral and counseling. The provision of abortion services. All other services provided in the center.
Other duties as assigned.